ShipTection
Shipping Protection Platform
Rating
4.4
feedback
34
chart
#4,303
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
6%
-
Less than a year
82%
-
More than a year
9%
Reviews Summary
The reviews for ShipTection are overwhelmingly positive, with users praising the ease of use, great customer service, and seamless integration. Many merchants appreciate the added revenue share and the peace of mind knowing their customers have shipping protection. The app is commended for its fast claims processing, responsive support team, and flexibility in aesthetics and functions. However, there are a few negative reviews mentioning issues with fraudulent orders, glitches in the app affecting conversion rates, and concerns about the app's behavior when set to automatic mode without consent. Overall, ShipTection is highly recommended by users for its reliability and excellent service.
Highlights
Review RSS Feed
All reviews
Aug. 25, 2025
Shiptection is filling in all the gaps that our previous order insurance app had. Flexible aesthetics and function, responsive customer service and tech support and a clear and fair income split. We have not had to deal with any claims yet, so I can't speak to that portion of their services yet.
Aug. 22, 2025
We've had a seamless experience with ShipTection from day one. The integration was smooth, and we’ve had zero issues since implementing it. Their customer service team has been consistently responsive, helpful, and genuinely invested in our success. It's reassuring to know our customers have added protection, and the added revenue share is a nice bonus. Highly recommend ShipTection to any merchant looking for a reliable shipping protection solution.
Aug. 15, 2025
I have been using ShipTection for a couple of months without any issues. They have a good revenue share and we do have some people add it to their purchase, so it is a add value to those customers. I looked at a couple of their competitors, but they wanted a much higher portion of the sale. We have never had a claim on a delivery. It is a win/win for a bit more revenue.
Aug. 15, 2025
Very cost-effective, shares sales, and has excellent customer service for our buyers and excellent support for our team. Very happy we made the switch from Route!
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