ShipTection
Shipping Protection Platform
Rating
3.8
feedback
30
chart
#4,325
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
83%
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More than a year
7%
Reviews Summary
ShipTection has received overwhelmingly positive reviews from ecommerce merchants who have installed the app on their online stores. Users praise the ease of use for both merchants and customers, the excellent customer service provided by the team, and the quick response to any queries or issues. Many reviewers highlight the seamless integration process and the efficiency of claims processing, with some mentioning that ShipTection has helped increase their average order value and net margin. However, there is one negative review that mentions glitches with the app affecting conversion rates, claim rejections, and issues with automatic insurance activation without consent. Despite this, the majority of reviews recommend ShipTection as a reliable shipping insurance partner with outstanding customer support and benefits.
Highlights
Review RSS Feed
All reviews
Aug. 8, 2025
We get way too many fraudulent orders with this app, even after uninstalling it! orders come in for $.98 with ONLY shiptection on it (no product)- this app is a target for fraud as people are checking to verify if stolen cards work by only buying the shiptection. We get several bogus orders a day when before it was probably 1 every couple months - there is nothing in the app that stops people from just buying shiptection, if you add a product and shiptection you can remove the product and shiptection stays- this is likely how they are adding only shiptection.
July 2, 2025
We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca
Feb. 23, 2024
After working with other shipping insurance providers we are happy to be working with ShipTection. They have some of the best customer service we have found in our 15 years of e-commerce. Will went above and beyond to ensure the app is integrated with our sites and performing optimally. We highly recommend ShipTection.
Jan. 9, 2024
ShipTection is awesome! This is a great option for customers. The customers file claims with ShipTection which gives us more time for other day to day matters. Integration and customer service are great. I highly recommend anyone looking to offer shipping protection to use them!
June 28, 2023
What a pleasure to deal with! The process has been seamless since we began and the customer service is incredible! We'v tried 3 insurance companies in 3 years and this is by far the best. Don't hesitate!
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