ShipTection
Shipping Protection Platform
Rating
4.2
feedback
31
chart
#4,936
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
3%
-
Less than a year
65%
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More than a year
32%
Reviews Summary
The reviews for ShipTection are overwhelmingly positive, with users praising the excellent customer service, seamless integration, and quick claims processing. Many merchants highlight the team's responsiveness and willingness to assist with any issues that arise. Users appreciate the ease of communication and the efficiency of the app in handling shipping protection. On the negative side, there are a few mentions of bugs and glitches during the setup process, which impacted conversion rates for some users. Additionally, there are concerns raised about automatic insurance activation without consent and claim rejections based on payment amounts. Overall, ShipTection is highly recommended for its outstanding customer service and effective shipping protection solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 23, 2024
After working with other shipping insurance providers we are happy to be working with ShipTection. They have some of the best customer service we have found in our 15 years of e-commerce. Will went above and beyond to ensure the app is integrated with our sites and performing optimally. We highly recommend ShipTection.
Jan. 9, 2024
ShipTection is awesome! This is a great option for customers. The customers file claims with ShipTection which gives us more time for other day to day matters. Integration and customer service are great. I highly recommend anyone looking to offer shipping protection to use them!
June 28, 2023
What a pleasure to deal with! The process has been seamless since we began and the customer service is incredible! We'v tried 3 insurance companies in 3 years and this is by far the best. Don't hesitate!
Nov. 1, 2024
Sadly have come back to change my review to 1 star. Shiptection put on a very false front making you think they actually offer what they are advertising but after using them for a prolonged period we have found they are just another typical insurer who only has their interest at heart, not the customers. We have had constant glitches with the app when it was turned on to automatic, which heavily impacted our conversion rate. We chose to remove it from the site and move to manual adding, this is when everything came unstuck. At the point we weren’t insuring every order the claim rejection began, then they sneakily tried to turn our insurance on the auto add which meant we were paying insurance on all orders without consenting to it. When I addressed this our manual function stopped working, so we emailed asking them to add the insurance for us. Without explanation they contacted us telling we are no longer insurable - we have had extremely minimal claims and the last few were all rejected. Apparently if they can’t take advantage of you and force you to pay insurance on every order, whether it’s needed or not, it’s not beneficial to insure you. Your options are - have insurance on your website and have a glitchy site that affects conversion, or ask for manual B2B insurance and be rejected for your claims because you aren’t paying them enough. 100% steer clear!
June 12, 2023
Great experience! Love the team behind ShipTection!! It has helped our customers and business a lot in the first few months of using ShipTection!
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