ShipTection

System works well with the Shopify integration. We have not needed to file a claim yet (thankfully), but I'm sure that will go smoothly as well. Thanks, guys.

We've been using ShipTection shipping insurance for our small business, and we couldn't be happier with the service. The claims process has been straightforward, customer support has been responsive, and it provides both us and our customers with peace of mind when packages are lost, stolen, or damaged in transit. Having ShipTection available at checkout has been a great addition to our business, and we've had a positive experience whenever we've needed assistance. We appreciate how easy they make the process and have no complaints at all. We highly recommend ShipTection to other businesses looking for reliable shipping protection! – Kaotic Kreations LLC

I first want to address the negative review I see right below mine-, and it's talking about the 98 cent orders. I had that exact same thing happen months ago, before even hearing about ShipTection, much less having it installed. That has nothing to do with ShipTection, although it is a major, super annoying problem. We ended up having our CC processing shut down for three days, had to switch merchant providers, and it was an all-around very expensive, several thousand dollars nightmare- but I want to reiterate that has nothing to do with ShipTection and could happen with any shipping insurance or site with low priced items. What we've done to solve that problem, or at least hopefully prevented, is set a minimum cart value @ $20 at the merchant credit card processing level. That stopped all those 98 cent orders from happening, as it declines the transaction before the card is even attempted to be run. I feel like this is something Shopify should get ahead of. Now on to my review. We've been using ShipTection for the past three weeks, so I can't comment fully on the entire cycle; however, my experience thus far has been superior to the other shipping insurance company that starts with R and ends in out. We received a cold email, and I had been looking at my billing statements recently from Route and had been quite disappointed with their increases in fees as well as decreases in payouts. Lastly, just a lot of friction with the whole claims process. Again, only using it for three weeks, but ShipTection seems to be better across every single front. There are longer shipping windows, there are more options to adjust, refine, customize and, of course, sharing the revenue is a big plus. It's also nice being able to quickly get a hold of Will or Isaac with any issues. Throughout this entire process, they've been waiting on me more than I've waited on them for nearly anything. They had us up and running in a matter of minutes after getting everything signed and completed.

Full Disclosure: We migrated from Route to ShipTection and quickly discovered the Route rev share math wasn't "mathing" in our favor at all, but more importantly, NOT IN THE CUSTOMERS FAVOR. We ran A/B cost analysis and Route was charging our client's 2x what Shiptection would be. I (boss) made a decision to changeover just for our customers benefit but there were several other small issues we had with route that added up, like never being able to see where we were at on our rev share. Seeing what's going on inside shopify DB is way smoother, getting paid out immediately on our end on each order is awesome. Our plan is to take the rev share funds and move them into our Shipstation balance so some of our shipping costs are covered by Shiptection, we think that's pretty neat concept.

Very easy to work with, great product and great team. Highly recommended.

Shiptection is filling in all the gaps that our previous order insurance app had. Flexible aesthetics and function, responsive customer service and tech support and a clear and fair income split. We have not had to deal with any claims yet, so I can't speak to that portion of their services yet.

We've had a seamless experience with ShipTection from day one. The integration was smooth, and we’ve had zero issues since implementing it. Their customer service team has been consistently responsive, helpful, and genuinely invested in our success. It's reassuring to know our customers have added protection, and the added revenue share is a nice bonus. Highly recommend ShipTection to any merchant looking for a reliable shipping protection solution.

I have been using ShipTection for a couple of months without any issues. They have a good revenue share and we do have some people add it to their purchase, so it is a add value to those customers. I looked at a couple of their competitors, but they wanted a much higher portion of the sale. We have never had a claim on a delivery. It is a win/win for a bit more revenue.

Very cost-effective, shares sales, and has excellent customer service for our buyers and excellent support for our team. Very happy we made the switch from Route!

We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca

After working with other shipping insurance providers we are happy to be working with ShipTection. They have some of the best customer service we have found in our 15 years of e-commerce. Will went above and beyond to ensure the app is integrated with our sites and performing optimally. We highly recommend ShipTection.

ShipTection is awesome! This is a great option for customers. The customers file claims with ShipTection which gives us more time for other day to day matters. Integration and customer service are great. I highly recommend anyone looking to offer shipping protection to use them!

What a pleasure to deal with! The process has been seamless since we began and the customer service is incredible! We'v tried 3 insurance companies in 3 years and this is by far the best. Don't hesitate!

Great experience! Love the team behind ShipTection!! It has helped our customers and business a lot in the first few months of using ShipTection!

The ShipTection Team has been absolutely wonderful in handling our app integration with very quick support! Would recommend!

Very Professional and really quick in responding and handling our requests. We are very happy to work with them!

ShipTection has been great! Customer service has been very quick to respond to any questions or situations that we run into, although we haven't had many problems at all! Happy to suggest them to others looking for a shipping protection option.

Ameriflex loves the Shiptection app and platform!! Hands down the best solution in the industry. We have tried the other "big" names out there, and the customer service, rates, and over all experience is hands down the best!! A++

The customer service team for this app is simply excellent. And that's one of the main reasons we chose to go with them. Well, and of course the fact they are a great upsell for our customers!

Great app, great support and great concept. From downloading the app to getting it running the way that I wanted on my webstore the team at ShipTection has been excellent. I would 100% recommend this app to anyone that I know, and I've already recommended it to one store. Hopefully they will take advantage of this great app.