All reviews

Rating Breakdown

  • 5
    100% (53 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

April 14, 2023

Great customer service Mark is always very helpful, calls to check in issues sorted promptly! and nothing is to much trouble

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2023

We have been with Shiptheory since 2018 and I cannot fault them. The product is great (and constantly evolving) and the support team are extremely responsive and helpful. We have complex shipping requirements and work with a number of different carriers - all are covered through Shiptheory (from Royal Mail, to couriers and pallet networks). The perfect place for all your shipping integration needs.

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 5, 2023

Brilliant app and brilliant service. The team at Shiptheory have taken note of everything we needed for our business and have helped get us setup quickly. They even developed a bispoke pick list for us within a short time frame. The support and training given has been great and the whole team are friendly and helpful.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

Faultless with fast support when needed. Works perfectly with Shopify, I wouldn't hesitate in recommending Shiptheory to anyone looking to sort their shipping process.

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 12, 2023

Excellent service and excellent customer service/support whenever needed! First class, highly recommend 5 stars!

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 23, 2022

Does the job, connects our shopify store to shiptheory for distribution. Seamless and the support team at Shiptheory are great and very quick to respond.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 21, 2022

Been using Shiptheory for a number of years and has made fulfilling orders very easy. Technical support for issues has always been instant and super helpful!

Using app

8 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 14, 2022

We've been using Shiptheory since launching on Shopify back in February. It's a great app that has allowed us to semi automated the printing of postage labels. We are looking to use this app to fully automate in the coming months. I think what is even more pleasing is the team behind the app really care about their customers. Support reaching out to you by phone when there are important updates, rather than leaving them and panic reacting. Furthermore the team are very knowledgeable and have never let us down. Would highly recommend. Thanks! Dave, SC Nutra.

Using app

26 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

We've been with Shiptheory for 6 months now and their support is second to none- people tend to use that phrase lightly but I stand by it. I cannot recommend them highly enough; their technical knowledge, their ability to react quickly to issues (at our end not theirs, I hasten to add) and their support is exemplary. It also happens to be a great product.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

Really impressive software & a great team of technical experts to support it! We've been using these guys for roughly 2 years and have had nothing but amazing technical support. The set up takes no time at all and once you're up and running it's incredibly simple to use. They've really taken our shipping process to a whole new level especially during the busier times. Couldn't recommend enough.

Using app

19 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

Great App and very easy to use and configure. Proactive and friendly support team can be reach over chat and the phone !!! Have been using Shiptheory for over 5 years, highly recommend.

Store

Revital

Using app

About 3 hours

Total reviews

5

Average rating

4.2

5 / 5 Share

Dec. 13, 2022

Great app that comes with excellent service. The app integrates with Shopify seamlessly and has transformed our shipping.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2022

Amazing software that makes shipping process a lot easier and so much faster! It’s going to be a lifesaver for us during the upcoming Black Friday & Christmas season. The customer support is excellent and always there to answer any questions or to help find solutions/ fix any issues especially during the setup process. We would recommend Shiptheory to everyone who’s business is growing and who need faster shipping solution.

Using app

10 days

Total reviews

3

Average rating

5.0