ProHorse review for Paid Marketing by Shoelace
Aug. 1, 2019
The app has been working great for us (easy to setup for store owners that are beginners in retargeting). HOWEVER SHoelace recently turned off and then turned on all of our ads. So ALL OF OUR SOCIAL PROOF ON OUR ADS IS GONE. Weve spent hundreds of dollars to get lots of happy customers liking and commenting on our posts. and now we have to start ALL OVER AGAIN. I do not recommend this app.
Hi there, We’re glad that you saw good results with the app! It looks like our system automatically updated the Facebook campaign name as a product improvement and this caused Facebook to refresh the entire ad. Any change like this (impacting ad name, copy, creative) will cause Facebook to refresh the ad, removing likes and comments. Unfortunately, the refresh is not something we can control and is standard practice for Facebook. It definitely wasn’t our intention to remove the social proof from the Shoelace campaign, and we always seek client approval prior to making creative changes on your behalf. We’d be happy to support you in getting your Shoelace retargeting back up and running! Please reach out to [email protected] and we’d be happy to get you started again :) We look forward to hearing from you! Team Shoelace
