All reviews

Rating Breakdown

  • 5
    86% (348 ratings)
  • 4
    3% (13 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (7 ratings)
  • 1
    7% (30 ratings)
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5 / 5 Share

Jan. 20, 2020

This is a great retargeting app! Most importantly the team over at Shoelace really set you up for success. They're always an email away with any concerns and they care enough to help with even the smallest of things. The app itself is extremely user friendly. You can upload creatives and edit captions without having too go over to Facebook's Ads manager and do it through there. They take care of all the backend work and set up campaigns according to your goals. Highly recommended!

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 4, 2019

Shoelace has done a thorough and effective job for us! It's a lot easier than setting everything up on your own. I'd highly recommend to somebody who isn't using a big agency. Solid bang for the buck.

Using app

10 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Dec. 3, 2019

We are using Shoelace for retargeting ads, and I have found the team there to be responsive and adept in creating ads that attract the right kind of attention. They have met or exceeded our ROAS goals, so we're pleased!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 25, 2019

We're pleased with the results and the ROAS. It's great to be able to effectively move this off of our plate.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2019

Recently signed up and so far so good. Super easy to use application for journey retargeting. And the support from the team is just stellar. Can't wait to see what else is yet to come

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 18, 2019

Shoelace has Retargetting on lockdown, and they have constantly provided us with positive results. The team works hard and simply knows what they are doing. Highly recommend them to anyone looking to improve their retargeting campaigns.

Using app

Over 1 year

Total reviews

11

Average rating

3.2

5 / 5 Share

Oct. 16, 2019

We have been using Shoelace for well over a year and could not be any happier. The re-targeting campaigns they setup and optimize and perfect and give us a good ROI. We have seen it improve and add new features since we started using it as well, so we are confident that keep on improving their platform. Cheers!

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2019

These guys are amazing - they answer any support issues very quickly and professionally and have been an important part of the success of our store - Cannot recommend highly enough!!

Using app

Over 4 years

Total reviews

11

Average rating

4.5

5 / 5 Share

Oct. 16, 2019

Really great custom journey re-marketing software. An account rep will set everything up for you and advise along the way. We have seen a 4x ROI on ad spend over the period of a year with some months being in the 6-7x range. Highly recommend if you don't have an in house ads expert and or don't want to pay for one.

Using app

About 3 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 22, 2019

They are amazing! They run the show for me! So glad I hopped on board with this team. They really hold me accountable, and try to understand my brand to market to my customers so I am getting the most amount of ROAS.

Using app

About 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 15, 2019

This app really makes it easy to nail retargeting. I still recommend having an account manager for prospecting, but their experts at retargeting and very helpful and easy to work with. They do most of the work and you can still customize everything to feel like it’s more on brand. Even Facebook will tell you how well the shoelace platform works! Our account manager Shane is helpful at explaining things and navigating us through the tricky world of remarketing.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2019

This app has been phenomenal in growing our retargeting audience and sales. As a startup with a small team, this app is definitely easy to use, engaging and integrates well with our ESP! I highly recommend!

Using app

Almost 6 years

Total reviews

8

Average rating

4.5

5 / 5 Share

Aug. 8, 2019

The Shoelace team has been great. Responsive and easy to communicate with. Results have been great.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 8, 2019

We've been using Shoelace for awhile now and have no complaints! The app is seamless to install, easy to navigate, and the Shoelace staff is very helpful! Shoutout Cynthia for managing our account and making sure we are maximizing our retargeting program.

Using app

About 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 8, 2019

Super easy app to use! They have simple retargeting ads or you can submit your own creative - The team is very helpful,responsive and patient when explaining things.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 8, 2019

I have been happily using Shoelace now for close to a year. Whilst the app itself is very good, with some recently introduced improvements, it has been the interaction with the members of the support team that has meant this app will remain installed on our site. I was pleased with the initial onboarding process, which resulted in a customer order within 24 hours, but I've been most impressed with my ad-hoc queries along the way. I run an SME and don't have a huge amount of time spare, but every time I ask a question, I get a meaningful answer often with numerous helpful suggestions. Recommended.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 8, 2019

We have been extremely successful with this app. I highly recommend it. We have been doing Facebook for years and this is a real game changer. Highly, highly recommend.

Using app

10 months

Total reviews

9

Average rating

5.0

5 / 5 Share

July 12, 2019

We're seeing some great results with the Shoelace journeys plan so far. The customer support team has been exceptional in getting us onboarded and troubleshooting some pesky Facebook issues in the beginning, and now we're on a roll. Retargeting is an essential component of our marketing strategy and Shoelace provides a great way to share intuitive content that resonates with our audience.

Using app

Over 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

June 21, 2019

Super easy to use, simple integration and with a great support team from setting up/integration to launch. It's definitely made managing our ads a lot more streamlined (especially as a small team) and have enabled us to focus on other channels with confidence that our FB/IG ads are performing efficiently and effectively.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 10, 2019

Huge fan. It's made the retargeting of our website visitors so easy. The creative process is also super simple and very effective.

Using app

Over 3 years

Total reviews

2

Average rating

5.0