Paid Marketing by Shoelace
Tech-enabled paid advertising with expert support
Rating
4.5
feedback
407
chart
#6,798
All reviews
Rating Breakdown
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July 19, 2016
discovered Shoelace via Kit - FINALLY A SOLUTION!!! after 3 years of being online and NEVER in that time being able to figure out a data feed (constant errors, just a headache) Shoelace was able to do this for me! it was so easy, quickly installed and integrated with the Facebook pixel. Everybody that does facebook advertising should have shoelace!!!
July 17, 2016
Highly recommended! Shoelace has an awesome team, they are ready to advice you and work day and night until you are satisfied. We've had awesome service with them.
July 1, 2016
Best customer service around! Even took the time to explain Facebook ad reporting to me. Thank, Reza!
June 21, 2016
These guys are fantastic. Their app is easy to use and effective. I could not recommend them enough. If you run an online business you gotta try them.
June 15, 2016
Amazing service. This app Turned our business around and made our profit and turnover go considerably up! Great work team!
June 8, 2016
5 SPLASHY STARS FOR SHOELACE !!! They get you up an running on retargeting with no muss - no fuss. They have learned to tiie their apps own shoelaces. Plus, if you have a question - they respond - even by phone !!! Shoelace just works !!! Set it and forget it and see your sales run in !!!
June 6, 2016
Shut your mouth. How did Shoelace get so awesome!!! We have used them with incredible results. Incredible customer service too!
May 31, 2016
I only started using this in the last 6 weeks and already I have had a lot of extra sales - easy to read dashboard. Super easy to install and the staff are really helpful and quick to respond. If you haven't tried retargeting before give this app a go - I had tried another one a while back and this is by far the better app to have!
May 28, 2016
The app is great, but it's the customer service that makes it really special. Nancy is so on her game with catching errors and working with you to make sure your ads are working. Plus, she's so friendly. It really makes an already effortless and super intuitive app a pleasure to use.
May 22, 2020
Shoelace is super easy to use. On top of that their customer service is excellent as they always reply fast with a solution.
April 27, 2016
Awesome responsive team full of great ideas. Retargeting is fantastic and pays for itself many many many times over.
April 21, 2016
The ROI on retargeting is amazing and with Shoelace, it's so simple. It's the easiest money you'll ever make.
Feb. 18, 2016
Thank you so much for all your help. I mainly talked to David who helped anytime I had a question! Great customer service, and a well put together company. They get the job done. - Christine
Jan. 18, 2016
Ad performance - Good ROI. We are looking at 2500 - 3000% Support - Great. Support team usually replies within a day. Ease of use - Very easy to create ads. No codes needed. No need to create rss feed etc etc. Backend - As of 19-Jan-2016, backend is still lacking. Ad creation page and analytics page are of different domains. Would be good if they can link up the 2 sections into one backend. Support team did feedback that they are working on providing us a full-fledge backend. Will give it a 5-stars once that is done.
Jan. 9, 2016
This is everything the other reviews say it is. The proof is in the numbers. We spent 69.00 from 1/01 through 1/07 and received total sales on this app of $741.00. Every week that we've been with them, approx 4 weeks now, we've seen these kinds of returns. We've now increased the ad spend and look forward to even more returns. Finally, customer support is over the top. All of our message are answered very very quickly and these guys will also jump onto a call if need be. Superb in every aspect of their business and their performance. Thank you Reza!!
Jan. 7, 2016
*** Updated Jan 7th, 2016 *** I spoke with David Berglas, one of the founders of Shoelace, over the phone tonight. He heard me out and apologized for the poor experience. He's a great guy and I believe I offered some solid feedback for how they can improve the app. I am a unique user and had a bad experience, but many of their users are seeing great results. He admitted they need to improve the statistics on their backend as far as reporting as well as monitor the ad-spend more closely to determine whether ads are converting or not. He also mentioned they were advertising for the products we had that were sold out, which they will fix and improve in the future. I'm hoping all issues get fixed because this would be a great app for a majority of shopify owners when 100% complete! I look forward to updating my rating to a higher rating when I test again in the next few months. *** Previous Rating *** I'm changing my rating from 1-startLet me preface this by saying I'm a serial entrepreneur and I specialize in marketing. I've also used other retargeting software like Perfect Audience, Adroll, and FB retargeting ads. Shoelace markets as being "retargeting on autopilot". This is 100% true, except for the fact that the "auto" in autopilot is likely drunk, has a low IQ, and poor communication skills. I viewed the ads they created on my behalf through a secondary FB account, and they weren't very convincing from a buyers perspective. They were plain, simple, and didn't set the product out from any of the rest of the advertisements. There is also LITTLE to NO CONTROL over the ad software, so you don't get to choose when your ads are showing or who they are showing to for how long. This software also attributes any sale that happens after someone clicks one of their ads to their software ... this is poor statistics because just because they clicked on the ad, doesn't mean that convinced them to buy. It could be they were already planning to buy, and saw the ad as an easy link back to your site. This causes Shoelace to boast that it is having a bigger impact than it really is. Lastly, Shoelace didn't work for the first 15 days I had it installed. I had to email customer support several times for things to start working. They also have statistics on the backend that do not properly track or report costs so there is no way to see why your ads are costing so much. We had 405 visits to our website as a result of their ads and that cost us $260 ... which is 64 cents per click, a lot compared to other platforms.
Nov. 25, 2015
I was referred to this retargeting app a few weeks ago - they take the hassle out of setup by creating the ads for your based on best selling products, and also auto-optimize the campings. My most recent campaign yielded $683 in revenue from $41 in spend. Try it! -Bryan