BEYMOSS review for Shogun ‑ Landing Page Builder
Aug. 4, 2023
They double charged me, last November I uninstalled and they still charged me. My store was deactivated because of multiple reasons. I just paid my bill to reactivate and of course they charged me again without even being installed. BEWARE!!!!
Hi there! Thanks for taking the time and leaving us this review and sharing your feedback. It looks like there seems to be some misunderstanding here about how the app charges work. I see I was already in touch with you to understand these charges so I could help you further. While I did explain why you noticed these charges, I wanted to share the information here as well. The app charges work based on the store's billing cycles in Shopify. If the app is installed, the monthly charges continue to work as usual based on the subscription plan that is active on the account. We always recommend our users to uninstall the app if the app is not required. This helps to ensure you are not charged further. This is also true when you close or pause your store with Shopify. The store was closed on December 9, 2022 without our app being uninstalled, then reopened on August 3, 2023. When the store reopened, the subscription charges were unfrozen. The app was correctly uninstalled on August 3, 2023. This means any pending charge would be processed when the store is reopened. However, I reached out via email to discuss and learn more about the charges in question so we could help you with them. I'll really appreciate it if you could reply back to me on that thread and I'll make sure we can help resolve this and clear the misunderstanding here. My sincere apologies for the inconvenience. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder
