Shogun ‑ Landing Page Builder
Shogun - Advanced landing page building, A/B testing & CRO
Rating
4.7
feedback
3,289
chart
#855
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
-
Less than a month
9%
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Less than a year
47%
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More than a year
42%
Reviews Summary
The reviews for the Shogun Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ease of use of the app for creating landing pages, the helpful and responsive customer support team, and the ability to customize pages. Users appreciate the quick responses from support team members like Leah, Sweetan, Rhys, and James, who have been instrumental in resolving issues and providing guidance. Additionally, the app is praised for its drag-and-drop functionality, making it accessible for users with limited website design experience. On the other hand, negative feedback revolves around pricing concerns, with users expressing dissatisfaction over unexpected charges, price increases, and the perceived lack of value for the cost. Some users also mentioned issues with app functionality, such as glitches, poor mobile formatting, and difficulties in building pages.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 4, 2024
I don't understand their pricing and how the price continues to increase for the Build plan - the app is kind of clunky too.
Hey there, Thanks for writing this review and sharing your feedback with us. Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page. I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you? Thanks. Sweetan | Client Services Shogun
Aug. 7, 2024
It's a great app but so so many issues. A bit over it to be honest.
Hey there, Thanks for leaving us a review and sharing your feedback. Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing? That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you. You can reach out to our support team at [email protected]. We'll look forward to hearing from you soon. Sweetan | Client Services Shogun
July 17, 2024
Used this on Bigcommerce for years then moved to shopify. Better and less expensive alternatives like Gempages out there. Also, this will install a ton of code in your theme that you will have to remove manually if you uninstall it. Shogun did not respond to our numerous emails for help to remove this code. We eventually got rid of it all but beware if you decide not to keep using this.
Hey there, thanks for leaving us a review. We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative. Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at [email protected]? Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme. Thanks for trying Shogun. Sweetan | Client Services Shogun
July 17, 2024
Uninstalled the App and got charged nonetheless.
Hi there! Thanks for your feedback! We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period. Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to [email protected] referencing this? Then, we can look into and resolve this issue for you. We are looking forward to hearing from you! James | Client Services Shogun
July 9, 2024
The landing page building works good. My issue is with the support and lack of transparency in fixing glitches and issues with the landing pages. I reported a glitch in Jan 2024 (the team at shogun confirmed) which was affecting the conversion rate of my landing pages (variant buttons hover / focus / active style). The support team kept saying "it is on the roadmap to fix" but now in July 2024, they just ignore my requests for updates. It's disappointing that a good product is being shaded by a lack of transparency and communication.
Hi there, Thanks for leaving us a review and sharing your feedback. I am sorry to hear that you did not have a good experience with our team. We always strive to offer our best services and I am happy to check on this feedback further, internally. We apologize for the trouble. Sweetan | Client Services Shogun
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