Shogun ‑ Landing Page Builder

Hi there, Saul. Thanks for sharing the feedback with us. I am sorry to hear about your experience. I was looking at the conversation that you had with our support team, where my colleague was assisting you, and it looks like the issue was related to the removal of the product page. That usually happens when you unpublish the page in our app and then revert it. The state of the page will remain unpublished and that will mean the live page throws an error as the product is no longer live. However, my colleague was able to restore and republish the page to ensure it worked and I can see you were able to revert the page again when you confirmed this was working correctly. I see you have since uninstalled the app. I am reaching out on the same thread to learn more about the issue is there was anything else that was causing an issue. I would appreciate if you could reply to our outreach so we can understand the use case further. Thanks for your support and understanding. . Sweetan | Client Services Shogun

Thank you so much for the kind words! We’re really glad our team could help quickly and recover things after the accidental page deletion. We know how stressful moments like that can be, so it’s great to hear we were able to help when you needed it most. We truly appreciate your support! Sweetan | Client Services Shogun

Hi Ravi, I’m really sorry for the frustration this caused. I completely understand how alarming it must feel to see something that looks like years of work suddenly disappear. To clarify, your personalization work has not been deleted. We pushed an unpublished version update, and your personalization can still be found in the versions tool, to which you can revert. We recognize that this experience wasn’t clear or smooth, especially for customers actively using these features in Page Builder. That’s on us. In response to your feedback, we’ve already re-enabled these features for you so you can continue working as expected while we reassess the transition approach. If you’re still seeing issues, we’d really like to take a closer look at your specific setup. Please reach out to our support team directly, and we’ll prioritize resolving this for you. Thank you for calling this out. James Shogun Support

Thank you for the great feedback! We’re so glad to hear you’re finding the app easy to use and that you’ve had a positive experience with our support team. We truly appreciate your support! Sweetan | Client Services Shogun

Thank you so much for the thoughtful review! We’re thrilled to hear you’re enjoying the app and that our support team has made such a positive impression with quick and helpful responses. We also really appreciate the feedback about the video element. A native video upload option within Shogun is a great suggestion, and we’ll be sure to share it with our product team for consideration in future improvements. Thanks again for your support and for taking the time to share your experience! Sweetan | Client Services Shogun