Shogun ‑ Landing Page Builder

Hi Fleur! Thanks for leaving your feedback with us. We understand Shopify support has given the impression that the issue you were experiencing with your checkout is related to our app, and the code that we have in your theme. That same code has been in your theme unchanged since December 2022, and the nature of the issue you are experiencing does not relate to any function Shogun touches on. We've offered to help perform some real troubleshooting and requested collaborator access to have a look and await your reply. James Shogun Support

Update - 11th June, 2025 Hi again, Taylor. I see you were in a conversation with our team to help figure this out, and while our team offered to help, you were able to self-resolve the issue. We appreciate the update and apologize for any trouble or inconvenience this situation has caused. Please let us know if there is anything else we can help you with. Sweetan Client Services Shogun ----------------------------------------- Hey there, Taylor. Thanks for sharing your feedback in the form of this review. It looks like my colleagues tried to help with this via email and have requested some help from your end. We need to collab access code to send the collab access request so we can check your theme files and help remove the code. I want to let you know that when you uninstall our app, the code remains in the theme to ensure your pages that you edited and published with Shogun continue to work live. However, if you are not looking to use the app, we recommend reverting any imported pages before you uninstall to ensure they work. I see you had 19 pages in Shogun and simply deleting the code would cause issue where the pages may lose the CSS or the formatting. Having said that, our team provided with the detailed instructions on how to remove the code, and have even offered to help further by deleting the code for you. We request you check the email thread and help us with the collaborator access code so we can send the request and check the theme files for you. I am not sure what felt clunky as I don't see any other support thread about the same. if you were facing an issue you could have shared the feedback with our team and we would have been happy to assist you. I do see you initially installed our app on April 13, 2020 and then reinstalled this month. We will look forward to hearing back from you on the same email thread so we can help you further. Sweetan | Client Services Shogun

Hey there, Bart. I am sorry to hear about the issues that have led to this 1 star review for our app. I was looking at your account, and I have a few things that I would like to clarify. 1 - We offer 10 days of free trial on all our plans. When you select the trial, Shopify will proceed with the authorisation of the upcoming/recurring monthly charges. This happens when you select the plan to trial. That doesn't mean you will be charged right away. You can uninstall the app before the 10-day free trial period to cancel. 2 - Any app that is installed will add some code to the theme to ensure it functions correctly. The same happens with Shogun. When you install the app, Shogun adds minimal code to ensure you can create or edit pages. This is normal behavior. However, you can always remove the code using our detailed guide if you are not looking to use the app. I see you imported 2 pages to us, and you will see the Shogun code in the theme. 3 - I am not able to locate any support conversation under your email address about these issues. Our team is more than happy to assist you if you have any doubts or questions. I see you refer to some of your pages having issues due to Shogun where the text is removed. If you could provide the example pages along with the screenshot of what text is removed, our team will be happy to check. BTW, I want to let you know that installing Shogun doesn't cause such issues, but we can only check when we have an example. My colleague, Kevin, reached out to you via email to understand the issues further and help you, but I see the message hasn't been read and it has been 2 days. We request you to please reply to that thread so that we can help you better. Sweetan | Client Services Shogun

Hey there, Jason. While we appreciate the feedback, I want to let you know that I found no support interaction about this. If you have any questions or doubts about the same our support team would have answered them and also guided you in the right direction for how to remove Shogun code. Every app or a page builder app will require some additions to the theme in order for the app and the pages or the content to function. Shogun adds minimal files or code and that is to ensure your pages continue to work when the app is uninstalled, this is expected behavior. But, you can always follow the steps to remove the code without causing any issues. As suggested, I don't see any support interaction from your end. You installed the app 6 days ago and uninstalled. However, please feel free to write to us at [email protected] or reply to my email and we can help guide you on how to remove the code from your store. Thanks. Sweetan | Client Services Shogun

Hey there, Gary. Thanks for sharing your feedback. I was trying to locate a support conversation you had with our team, but I wasn't able to locate one. Please correct me if I am wrong. You don't have to pay $250 a month to edit product pages. The ability to edit product pages is available on all our plans, including the $39 a month plan. I am not sure where you read that, but that clearly looks like some sort of misunderstanding. I see you installed our app on March 12, 2025 and did not even select a plan to start the trial to test the app. You uninstalled the app a day later. However, if you had any doubts about the plans or what features they offer you can always reach out to our support team. Our team is always available and happy to clear any confusion or doubts you may have. You have uninstalled the app, but if you want to try it again with the $39 a month plan and check if you are able to edit product pages or not please do let us know. Thanks. Sweetan | Client Services Shogun

Hi there, Thanks for sharing the feedback in the form of this review. I am sorry to hear that you feel you were charged after the free trial. I would like to share some details about this, even though it looks like my colleague from the support team has already explained this. You installed Shogun back in April 26, 2024. We offer 10 days of free trial and if the app is not uninstalled the monthly charges start automatically. Our app wasn never uninstalled. It looks like you decided to close your store with Shopify on July 14, 2024. While the store was closed, the app was never uninstalled. Shopify suggests uninstalling any apps with monthly recurring charges to ensure you are not charged in the future. This is because if you reopen your store, the monthly charges for apps with recurring monthly payments will start automatically. You reopened you store again on February 8, 2025 and when the store was reopened you were charged under normal behavior for how app charges work with the fact that the app is installed and active. The billing cycles are controlled by Shopify. You uninstalled the app on February 8, 2025, which canceled the subscription and you reached out to our support team yesterday, March 13, 2025. This is when our team explained the charges and as an exception, processed a refund for the 2 charges you highlighted. This is expected behavior for app charges and how billing cycles work when you close/pause and then reopen the store without uninstalling the apps with recurring monthly charges. I have reached out to you via email to explain this and if you have any questions or doubts I will be happy to answer them for you. I will look forward to hearing back from you. We appreciate your understanding. Sweetan | Client Services Shogun

Hi there! Thanks for your feedback! We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period. Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to [email protected] referencing this? Then, we can look into and resolve this issue for you. We are looking forward to hearing from you! James | Client Services Shogun

Hi there! Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans. Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh. Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes. I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you. James | Client Services Shogun

Hi there! Thanks for reaching out with your feedback. We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process. It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you. Looking forward to hearing back from you. James | Client Services Shogun

Hi there! Thank you for reaching out with your feedback! We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at [email protected], and we can try to set you on the right track! We reached out to you yesterday but haven't heard anything back! James | Client Services Shogun A/B Testing & CRO

Hi there! Thanks for taking the time to leave your feedback! We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date. However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer. James | Client Services Shogun A/B Testing & CRO

Hi there Aaron! Thanks for taking the time to log your feedback with us. I am sorry to hear that your experience hasn't been a positive one. I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point. Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry. While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers. Lastly, you can contact us any time at [email protected], and we will do our best to help. James | Client Services Shogun A/B Testing & CRO

Thanks for taking the time and leaving us a review here, Jenae. We appreciate the feedback. I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here. Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well. You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior. I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder

Hey there, Eric. Thanks for taking the time and sharing your feedback. I am sorry to hear that your experience hasn't been a positive one. I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages. Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again. I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value. I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you. Sweetan | Client Services Shogun Page Builder

Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us. We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account. I can understand the frustration here and I'll be happy to look into this further for you. I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support. Sweetan | Client Services Shogun Page Builder

-UPDATE- 25th July 2023 Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this. Thanks! -------------------------------------- -UPDATE- 11th July, 2023 Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet. Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case? I'll be looking forward to hearing back from you soon. -------------------------------------------------------- Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one. I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account. I see you uninstalled the app from your account on June 9, 2023. I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further. I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email. Sweetan | Client Services Shogun Page Builder

-UPDATE- July 27, 2023 Hi again, Sarah! I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you. Thanks! ----------------------------------- -UPDATE- July 3, 2023 Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you. I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here. I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements. Thanks for your support. ------------------------------------------------- Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review. We take the feedback seriously as it helps us to understand the concerns and also improve our app. The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page. I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for. Was there something specific you were looking to achieve? Is there something specific that you wanted to do and were not able to? We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements. I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one. I have followed up via email as well and I will be looking forward to hearing back from you soon. Sweetan | Client Services Shogun Page Builder

-UPDATE- 25th July 2023. HI again, Peter and Mattie. I see you haven't used our app in a while and I haven't heard back from you. I wanted to check here if everything is working fine and if it was possible to reply back to me via email. Thanks! ------------------------------------------------- -UPDATE- 22nd June 2023 Hi again, Peter and Mattie! Thanks for writing back to me, Mattie. I appreciate the feedback you shared. It was good to communicate with you and we'll look forward to turning this negative experience into a positive one. Myself and the support team is available to answer any questions you may have and we'll look forward to hearing back from you as you explore our app further. ------------------------------------- -UPDATE- 19th June 2023 Hey, Peter, it looks like I spoke to the store owner, and we'd be happy to connect with the individual/user on the account who did use the app so that we can understand the concerns better and assist you further. I have reached out via email and will appreciate it if you could reply back to me. Thanks! ---------------------------------------- Hi, Peter! We appreciate the feedback. I apologize if you feel the Free plan isn't practical or wasn't useful. I also appreciate you going through the other feedback. The free plan is a way to test the app and get a feel for the editor before you can decide to try and test more options and access more elements. The free does allow you to access pages and it comes with the ability to publish 1 page. We also offer a further 10 days of the free trial on our paid plans. You can start the trial and explore the app and the elements further. Having said that, I apologize for the inconvenience and I have reached out via email to understand the use case and answer the questions further. Thanks and I'll be looking out for a reply via email Sweetan | Client Services Shogun Page Builder

-UPDATE- Hi, again Eddie and the "The Crothers Way" team! I tried reaching out on the phone number that we have on our end, but I wasn't able to connect. I will be happy to assist you and understand your concerns if you are able to reply back to me via email. Thanks for your support. ----------------------------------------------- Hi there, Eddie! We appreciate the feedback here and I apologize for the inconvenience caused. It looks like there may have been some misunderstanding. While our app subscription is monthly, you are not bound to keep the app installed in case you are finished with the design of the pages and have published them, or in case our app is no longer required. You can always uninstall the app and this cancels the subscription. When you uninstall the app, your live page will continue to work on your store. However, we don't recommend editing the pages outside of the app to avoid parity issues where the pages need to be republished within Shogun again to fix the parity issues. I noticed that our app was uninstalled on February 23, 2023, however, I wasn't able to locate any previous conversation with respect to the issues you are facing with your pages. My colleague, Justine has reached out to you with some information, and I have reached out to you separately to understand the issues so that we can help resolve them for you. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder

-UPDATE (March 14, 2023)- Thank you so much for replying back to us, Burak. We appreciate you taking the time and sharing further feedback with respect to your experience. We'll look forward to assisting you again and would request you to please don't hesitate to reach out to us should you bump into any issues. Thank you so much for your continued support. -------------------------------------------- -UPDATE- Hi again, Burak! We have been trying to get in touch via phone and also via email, but we were not able to connect via the phone number we had on our end. We also haven't heard back from you via email. We'll be happy to understand your concerns and assist you better if you could reach reply back to my email. We appreciate your support. ---------------------------------------------- Hi there, Burak! Thanks for leaving us a review. I am sorry to hear about your experience as this isn't something we would want you to go through. We pride ourselves when it comes to ensuring we offer support and answer any questions, or resolve issues at the earliest for you. I apologize for the inconvenience this has caused. I am looking into this for you as I write this message and I also tried to reach out to you via phone, but it looks like the contact number we have on file isn't correct. I am also going to reach out to you via email so that I can help assist you further and also help resolve this issue. Thanks for your support. Sweetan | Client Services Shogun Page Builder