Shogun ‑ Landing Page Builder

---Update - April 5, 2024--- Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further? Thanks. --------------------------------------- Hi there, Thanks for sharing your feedback here. I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic. However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work. I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial. If you reached out to our support team about this previously, could you reply back to us on that thread? Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at [email protected]? Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge. We'll look forward to hearing back from you soon. Thanks for your understanding. Sweetan | Client Services Shogun

Hi there! Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans. Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh. Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes. I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you. James | Client Services Shogun

Hi there! Thanks for reaching out with your feedback. We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process. It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you. Looking forward to hearing back from you. James | Client Services Shogun

Hi there! Thank you for reaching out with your feedback! We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at [email protected], and we can try to set you on the right track! We reached out to you yesterday but haven't heard anything back! James | Client Services Shogun A/B Testing & CRO

Hi there! Thanks for taking the time to leave your feedback! We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date. However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer. James | Client Services Shogun A/B Testing & CRO

Hi there Aaron! Thanks for taking the time to log your feedback with us. I am sorry to hear that your experience hasn't been a positive one. I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point. Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry. While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers. Lastly, you can contact us any time at [email protected], and we will do our best to help. James | Client Services Shogun A/B Testing & CRO

Thanks for taking the time and leaving us a review here, Jenae. We appreciate the feedback. I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here. Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well. You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior. I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder

Hey there, Eric. Thanks for taking the time and sharing your feedback. I am sorry to hear that your experience hasn't been a positive one. I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages. Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again. I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value. I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you. Sweetan | Client Services Shogun Page Builder

Hey there, Paras. Thanks for taking the time and sharing your feedback with us. I am sorry to hear that you faced issues while using Shogun. I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you. That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you. As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store. Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast. Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect. If you could reply back to me I will be happy to assist you further. Thanks for your support and understanding. Sweetan | Client Services Shogun Page Builder

---UPDATE--- Hi again, Archer! I hope you are doing well. I wanted to check if you received my last message via email. I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you. I'll be glad to assist you further with the questions and the issues if you could reply back to me. -------------------------------------------------- Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us. I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further. It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder. I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around. Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support. Sweetan | Client Services Shogun Page Builder

-----UPDATE----- Aug 17, 2023. Hi again, Kyree. I see you updated the feedback and the review and I wanted to write back here as I haven't heard back from you on the email I sent. The Free plan is limited and we highlight the same on our pricing and app listing so that our users are aware of the features the plan offers. I am looking forward to learning more about what feature were you looking to use and were not able to. We also offer 10-day of free trial on all our paid plans if you wish to test more features or fully test the app. I wasn't able to locate any support conversation about the missing features as that would have allowed our team to help you understand the plan or the features better and I also noticed that our app was only installed for less than 5 minutes. We appreciate the feedback from our users as that helps to improve the app and I would appreciate it if you could reply back to my email and share more information about what was missing from the Free plan that you were looking to use Thanks! ----------------------------------------- ----------------------------------------- Hey there, Kyree! Thanks for taking the time and sharing your feedback here. I was taking a look at your account and noticed that our app was uninstalled within 5 minutes of it being installed and I was a bit curious to learn more about what feature were you looking to use and were not able to. Our Free plan is limited and is more of a way to test the app and see how it works for your requirements. Our plans do mention that the Free plan comes with 1 published page with Limited templates, but it does offer the basic page-building elements to get you started. I am sorry to hear that you felt the Free plan wasn't up to your requirements. However, I did want to understand the use case further on what exactly were you looking to create and wasn't able to as that would allow us to look into this further and assist you better. I have also reached out to you via email to understand this further and we'd greatly appreciate it if you could reply back to us. Thanks for your support. Sweetan | Client Services Shogun Page Builder

Hi there! Thanks for taking the time and leaving us this review and sharing your feedback. It looks like there seems to be some misunderstanding here about how the app charges work. I see I was already in touch with you to understand these charges so I could help you further. While I did explain why you noticed these charges, I wanted to share the information here as well. The app charges work based on the store's billing cycles in Shopify. If the app is installed, the monthly charges continue to work as usual based on the subscription plan that is active on the account. We always recommend our users to uninstall the app if the app is not required. This helps to ensure you are not charged further. This is also true when you close or pause your store with Shopify. The store was closed on December 9, 2022 without our app being uninstalled, then reopened on August 3, 2023. When the store reopened, the subscription charges were unfrozen. The app was correctly uninstalled on August 3, 2023. This means any pending charge would be processed when the store is reopened. However, I reached out via email to discuss and learn more about the charges in question so we could help you with them. I'll really appreciate it if you could reply back to me on that thread and I'll make sure we can help resolve this and clear the misunderstanding here. My sincere apologies for the inconvenience. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder

Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us. We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account. I can understand the frustration here and I'll be happy to look into this further for you. I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support. Sweetan | Client Services Shogun Page Builder

-UPDATE- 25th July 2023 Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this. Thanks! -------------------------------------- -UPDATE- 11th July, 2023 Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet. Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case? I'll be looking forward to hearing back from you soon. -------------------------------------------------------- Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one. I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account. I see you uninstalled the app from your account on June 9, 2023. I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further. I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email. Sweetan | Client Services Shogun Page Builder

-UPDATE- July 27, 2023 Hi again, Sarah! I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you. Thanks! ----------------------------------- -UPDATE- July 3, 2023 Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you. I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here. I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements. Thanks for your support. ------------------------------------------------- Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review. We take the feedback seriously as it helps us to understand the concerns and also improve our app. The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page. I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for. Was there something specific you were looking to achieve? Is there something specific that you wanted to do and were not able to? We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements. I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one. I have followed up via email as well and I will be looking forward to hearing back from you soon. Sweetan | Client Services Shogun Page Builder

-UPDATE- 25th July 2023 HI there, Dennis. I wanted to check if you are doing well. I also wanted to check if it was possible to reply back to our email conversation as I haven't heard back from you and it has been a while. Thanks! ------------------------------------------ -UPDATE- June 28th 2023 Hi again, Dennis! Thank you so much for connecting with me over a phone call. We really appreciate your taking the time and sharing your feedback. We apologize for all the misunderstanding and the inconvenience. However, we are glad that we were able to discuss this further with you and find a resolution. I have followed up via email and I'll look forward to hearing back from you. We greatly appreciate your continued support. ---------------------------------------------------- Hey there, Dennis! Thanks for sharing your feedback. While I apologize for the inconvenience that has been caused, I wanted to let you know that my colleague reached out to you via email to explain this further. It looks like your account started a 10-day trial for our Build plan. This was started on May 2nd. You upgraded from the Free plan to a trial of the paid Build plan at that time. The Free plan and paid plans work differently. After the 10-day free trial is activated, if the app is not uninstalled (considering you won't be using the app), the app must be uninstalled by the end of the 10-day trial period to avoid recurring monthly charges for paid app subscriptions. However, since the app was not uninstalled until June 15, those recurring charges from Shopify occurred. My team has shared further information in the email and they also tried to reach out to you via phone but were not able to connect with you. I will be happy to assist you further if you can reply back to us. Thanks! Sweetan | Client Services Shogun Page Builder

-UPDATE- 25th July 2023. HI again, Peter and Mattie. I see you haven't used our app in a while and I haven't heard back from you. I wanted to check here if everything is working fine and if it was possible to reply back to me via email. Thanks! ------------------------------------------------- -UPDATE- 22nd June 2023 Hi again, Peter and Mattie! Thanks for writing back to me, Mattie. I appreciate the feedback you shared. It was good to communicate with you and we'll look forward to turning this negative experience into a positive one. Myself and the support team is available to answer any questions you may have and we'll look forward to hearing back from you as you explore our app further. ------------------------------------- -UPDATE- 19th June 2023 Hey, Peter, it looks like I spoke to the store owner, and we'd be happy to connect with the individual/user on the account who did use the app so that we can understand the concerns better and assist you further. I have reached out via email and will appreciate it if you could reply back to me. Thanks! ---------------------------------------- Hi, Peter! We appreciate the feedback. I apologize if you feel the Free plan isn't practical or wasn't useful. I also appreciate you going through the other feedback. The free plan is a way to test the app and get a feel for the editor before you can decide to try and test more options and access more elements. The free does allow you to access pages and it comes with the ability to publish 1 page. We also offer a further 10 days of the free trial on our paid plans. You can start the trial and explore the app and the elements further. Having said that, I apologize for the inconvenience and I have reached out via email to understand the use case and answer the questions further. Thanks and I'll be looking out for a reply via email Sweetan | Client Services Shogun Page Builder

UPDATE - Jun 15 ---------------------------------- Hi again, Vonzedric! I tried to connect via the contact number we had on your account, but I wasn't able to get in touch with you or the team. However, I have followed up via email so that I can get in touch and hopefully resolve the misunderstanding. I'll look forward to hearing back from you. ------------------------------------ Hi there, Vonzedric! Thanks for taking the time and sharing your feedback with us. I am sorry to hear that you felt we advertise a free plan but don't offer a free plan with pages. The free plan active on your account allows you to test pages and publish 1 page. We offer a further 10 days of the free trial if you wish to explore and test our other plans with more features, access to more pages that you can publish, and access to other elements we offer. I see we didn't receive a support request to clear any misunderstandings around this, but my apologies for the inconvenience. My colleague has reached out to you via email and I have reached out in a separate thread with more details. You can reinstall the app to test the free plan or use the free trial and I'd appreciate it if you could reply back to us. I'll look forward to hearing back from you soon. Thanks for your support. Sweetan | Client Services Shogun Page Builder

-UPDATE- Hi again, Anil! I tried to call the number we have on file a few times, but I wasn't able to connect with you or the CloudEnabled team. I have also reached out to you via email and I would greatly appreciate it if you could reply back to us there. I'll be glad to connect and learn more about the issue. Thanks! ---------------------------------------- Hey there, Anil! Thanks for sharing the feedback. I apologize for the inconvenience and the experience. I am also sorry to hear that you felt we are forcing you to use a paid plan trial. The Free plan is available for new users who install Shogun for the first time. The Free plan is also limited as it is a way to test the editor to see if it fits the requirements. It comes with the ability to publish 1 standard page. the 3 pages you refer to are 3 templates that you can check. These are not 3 pages. However, looking at your account, I could see Shogun was initially installed about 1 year ago on 2021-12-23 and we didn't offer a free plan back then. It looks like our app was uninstalled and reinstalled again this month and that's why you are noticing the option to get started where you left off and see a pick-a-plan page. I can understand the concerns and the misunderstanding. I was trying to contact you via the phone number we have on file, but I am not able to connect with you. I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better. Sweetan | Client Services Shogun Page Builder

-UPDATE- Hi, again Eddie and the "The Crothers Way" team! I tried reaching out on the phone number that we have on our end, but I wasn't able to connect. I will be happy to assist you and understand your concerns if you are able to reply back to me via email. Thanks for your support. ----------------------------------------------- Hi there, Eddie! We appreciate the feedback here and I apologize for the inconvenience caused. It looks like there may have been some misunderstanding. While our app subscription is monthly, you are not bound to keep the app installed in case you are finished with the design of the pages and have published them, or in case our app is no longer required. You can always uninstall the app and this cancels the subscription. When you uninstall the app, your live page will continue to work on your store. However, we don't recommend editing the pages outside of the app to avoid parity issues where the pages need to be republished within Shogun again to fix the parity issues. I noticed that our app was uninstalled on February 23, 2023, however, I wasn't able to locate any previous conversation with respect to the issues you are facing with your pages. My colleague, Justine has reached out to you with some information, and I have reached out to you separately to understand the issues so that we can help resolve them for you. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder