1881 review for Shogun ‑ Landing Page Builder

Hi there, Thanks for sharing the feedback in the form of this review. I am sorry to hear that you feel you were charged after the free trial. I would like to share some details about this, even though it looks like my colleague from the support team has already explained this. You installed Shogun back in April 26, 2024. We offer 10 days of free trial and if the app is not uninstalled the monthly charges start automatically. Our app wasn never uninstalled. It looks like you decided to close your store with Shopify on July 14, 2024. While the store was closed, the app was never uninstalled. Shopify suggests uninstalling any apps with monthly recurring charges to ensure you are not charged in the future. This is because if you reopen your store, the monthly charges for apps with recurring monthly payments will start automatically. You reopened you store again on February 8, 2025 and when the store was reopened you were charged under normal behavior for how app charges work with the fact that the app is installed and active. The billing cycles are controlled by Shopify. You uninstalled the app on February 8, 2025, which canceled the subscription and you reached out to our support team yesterday, March 13, 2025. This is when our team explained the charges and as an exception, processed a refund for the 2 charges you highlighted. This is expected behavior for app charges and how billing cycles work when you close/pause and then reopen the store without uninstalling the apps with recurring monthly charges. I have reached out to you via email to explain this and if you have any questions or doubts I will be happy to answer them for you. I will look forward to hearing back from you. We appreciate your understanding. Sweetan | Client Services Shogun