Fineapple Vegan review for Shogun ‑ Landing Page Builder

Dec. 1, 2020

We had an issue with the product reviews plugin within Shogun which we reported where we had hundreds of reviews but the plugin only displayed the last 5. This started to negatively impact our conversions. We reached out to support, were told it would be escalated but the issue still continued. I originally left a 3 star review because I felt this complaint was ignored which is unfortunate for such a pricey solution. I received a direct phone call from tech support resolving the issue within hours of leaving my review which was surprising. I appreciate the quick response and have bumped the rating from 3 stars to 4 stars. I would love to give it a 5 star rating except I still feel the price is a bit steep for it what it really offers. Don't get me wrong it works great outside of the reported issue, but it is a bit pricey as a monthly recurring page builder. If you aren't cranking out pages at an ongoing rate it's hard to justify the expense. It was great getting a fast response after my initial review, however, tech issues should be responded to without the need of going public to get a resolution.