Zen Den Candles review for Shogun ‑ Landing Page Builder
Jan. 29, 2021
(Have update my review from 3 stars to 4 - based on the Developer's prompt and promising reply to this review - hopefully can update again in future) I would really love to give this app 5 stars. The look & feel and overall potential are awesome. Unfortunately, on installing the app, we found that the feature to preview Templates is not functioning(?) This means we are not able to see what a template might look like, without using it to create a page - thereby using up one of the 25 pages that we are allowed by the pricing plan - every time. The developer is aware of the situation and working to correct it. Unfortunately, this means we have spent far more time trying to get around this problem than should be required. Customer support has been VERY helpful & responsive - but the app is not as advertised and has not lived up to expectations. While promising a fix to the problem, they cannot provide a time frame. I will update this review as things change. Meanwhile, I find myself using up my 10 day free trial and 25 pages - with a growing temptation to replace it with a different app.
Hi Nick, Thank you for your review - I'm so sorry to hear that this bug is affecting your experience with Page Builder. As you said, our engineering team are aware of this issue and are actively working on investigating, testing and implementing a resolution for this issue. We always test bug fixes quite vigorously to ensure that it does not introduce other issues. We generally do not give a timeframe for resolution of an issue as occasionally a ticket may end up requiring a more complex fix than originally expected - this can add to development time and to the time required for testing by our Quality Assurance team. I've asked one of my team to reach out to you via email with a temporary workaround that should help you take full advantage of your 10-day free trial and the 25 page limit of your plan while we wait for a fix for this issue that you are experiencing. I hope that our workaround helps for the time being. I would encourage you to get back to my colleague when you receive the email from them, and if you have questions, please let us know. If you'd like to speak with me via email, please let me know via the response and I'm more than happy to help. Thank you for your patience. Karl | Team Lead, Technical Support
