Boost Auto Parts review for Shogun ‑ Landing Page Builder
Oct. 12, 2021
The app has some great features packed in. My issue with the app is that it is NOT plug and play with our Shopify theme (which is a default Brooklyn theme from the Shopify app store). Shogun support generally always blames the issues on the theme and tells us to talk to our developer, which is problematic because we don't have a developer on-staff. If I push hard enough they will get their technical team involved and resolve the issue for us, but it's always a 'one-time courtesy'. This app should work with the native Shopify themes out of the box, and if there are issues they should offer to resolve them without hassle. I like the app functions, and if the support improves they will receive a better rating (updated this from 1* to 3* based on improvement I've already seen).
Hey there, Adam! Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one. I apologize if you felt that we are placing the blame elsewhere or sharing pre-written responses. This is certainly not something we would like you to experience. We sincerely appreciate the feedback and would work on this. I see you have been in touch with my colleague, Lamberto to get this checked further. However, I have reached out to you in a separate email as well to learn more about the issue you are facing. I hope to hear back from you. Sweetan | Team Lead | Support
