Natuurlijk Presteren review for Shogun ‑ Landing Page Builder
Nov. 10, 2021
Code is hard to remove from store. Shogun support doesn't help you if you deleted their app. PageFly is MUCH MUCH better and user friendly.
Hi, Jochum. Thank you for your review and for your feedback. I'm so sorry to hear that you are having a negative experience with Shogun. I've reviewed this case and can see that you got in contact with us on Nov 5th at 7.47am (GMT), and our team did get back to you about a minute later. Unfortunately, we did make a mistake with the information that we sent in this email, providing details on removing code from your theme rather than your product pages - I apologise on behalf of the team for this. We didn't hear back from you but would love the opportunity to make this right with you. Shogun will not remove code from your product pages when you uninstall the app from your store - we believe that you should be able to continue to benefit from using your pages even when you do not have an active subscription to Shogun. We offer the ability to "revert" the import of your pages that will remove Shogun code from your pages, but we wouldn't do this automatically so you don't lose your work. My colleague is following up with you by email at the moment with instructions on how to remove the Shogun code from your product pages with Shogun uninstalled on the store. We would be happy to aid in the removal of this code, too, please just let us know if you would like us to do so. Thank you - we look forward to hearing back from you and hope to make this a better experience! Karl | Manager, Technical Support