Scout CRM (Shop Phone) for Shopify

Scout CRM (Shop Phone)

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

Developer
View on App Store

Rating

4.6

feedback

187

Reviews

chart

#3,599

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    1%
  • Less than a month
    9%
  • Less than a year
    42%
  • More than a year
    44%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising its ability to send alerts for abandoned checkouts and its excellent customer service. Many users have highlighted the effectiveness of the app in recovering sales and improving customer engagement. The personalized approach of reaching out to customers through various channels like calls, SMS, and WhatsApp has been a game-changer for many online stores. However, there are a few mentions of technical issues and delays in notifications that need improvement. Overall, the app seems to have a significant impact on increasing conversions and providing a better shopping experience for customers.

Highlights

Positive feedback on the app's ability to recover sales and improve customer engagement
Praise for the personalized approach in reaching out to customers through various channels
Mentions of technical issues and delays in notifications that need improvement
High level of customer satisfaction with the app's effectiveness in increasing conversions
Appreciation for the excellent customer service provided by the app team

Rating Breakdown

  • 5
    91% (170 ratings)
  • 4
    4% (8 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 8, 2024

Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!

Using app

18 minutes

Total reviews

3

Average rating

3.7

2 / 5 Share

March 6, 2024

Estoy pagando la app y no me funciona pero cuando funcionaba era muy buena, recuperaba mis carritos abandonados fácilmente

Store

moft.cl

Using app

3 months

Total reviews

1

Average rating

2.0

1 / 5 Share

Jan. 30, 2024

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Using app

Almost 5 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 29, 2024

Excellent

Using app

15 days

Total reviews

1

Average rating

5.0

3 / 5 Share

Dec. 19, 2022

I was very happy with the app until 2 weeks ago when the mobile stopped working :( Can someone reach out to me to help me out with that ?

Using app

5 months

Total reviews

3

Average rating

4.0

All reviews

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