Scout CRM (Shop Phone)
Get alerted on Abandoned Checkouts, LTV, Low Inventory & more
Rating
4.5
feedback
82
chart
#2,394
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
6%
-
Less than a month
12%
-
Less than a year
48%
-
More than a year
30%
Reviews Summary
The reviews for this Shopify App are quite mixed. Some users have had positive experiences, mentioning that the app is very helpful in recovering abandoned carts, providing real-time alerts, and offering excellent customer service. Users appreciate the ability to engage with customers and improve conversions. On the other hand, there are negative reviews highlighting issues with the app not working, lack of support, and difficulties in contacting the developer. Some users have faced challenges with updates and bugs, leading to frustration. Overall, the app seems to have a strong focus on abandoned cart recovery and personalized customer engagement, but there are concerns about reliability and support.
Highlights
Review RSS Feed
All reviews
Aug. 8, 2025
It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.
July 8, 2024
Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!
Jan. 30, 2024
Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.
Dec. 19, 2022
I was very happy with the app until 2 weeks ago when the mobile stopped working :( Can someone reach out to me to help me out with that ?
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