Scout CRM (Shop Phone)
Get alerted on Abandoned Checkouts, LTV, Low Inventory & more
Rating
4.5
feedback
76
chart
#4,702
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
7%
-
Less than a month
12%
-
Less than a year
50%
-
More than a year
28%
Reviews Summary
The reviews for this Shopify App are quite mixed. While some users praise the app for its effectiveness in recovering abandoned carts and providing real-time alerts, others express frustration with technical issues and lack of support. Positive themes include the app's ability to send alerts for abandoned checkouts, improve conversion rates, offer one-on-one customer engagement, and provide valuable insights. On the other hand, negative themes revolve around the app not working properly, difficulties in contacting support, and issues with updates and functionality. Overall, the app seems to have a significant impact on sales recovery and customer engagement, but there are concerns about reliability and support.
Highlights
Review RSS Feed
All reviews
Aug. 8, 2025
It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.
July 8, 2024
Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!
Jan. 30, 2024
Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.
Dec. 19, 2022
I was very happy with the app until 2 weeks ago when the mobile stopped working :( Can someone reach out to me to help me out with that ?
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