Scout CRM (Shop Phone)
The reviews for this Shopify app are quite mixed. While some users praise the app for its effectiveness in recovering abandoned carts and providing real-time alerts, others express frustration with technical issues, lack of support, and bugs. Positive themes include the app's ability to send alerts for abandoned checkouts, improve conversion rates, offer one-on-one customer engagement, and provide valuable insights. On the other hand, negative themes revolve around the app not working properly, difficulties in contacting support, and issues with updates and functionality.
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It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.
Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!
Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.
I was very happy with the app until 2 weeks ago when the mobile stopped working :( Can someone reach out to me to help me out with that ?
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