College Goods review for Scout CRM (Shop Phone)

Nov. 21, 2017

Such a simple yet incredibly valuable app! A must have for any small business. We've been using Scout to recover abandoned checkouts and to thank our best customers. It's great having timely notifications and Scout's insights come directly through Facebook Messenger. It allows me to handle each customer right away (which is the most appropriate time). Calling and SMSing abandoned checkouts has not only increased our recoveries but the feedback from customers has helped us optimize our store and improve the customer experience. What is even more incredible is their customer service. When I first installed I was having problems configuring the app but their team solved the issue and got me set up in no time at all. It was honestly one of the most positive customer support experiences I've had with a Shopify app developer. Thank you Scout!