Paint the Day Designs review for ShopShare
Sept. 18, 2019
I don't know about the quality of the app, but I am reviewing the company. Before I even got a chance to try this app I tried to contact the developer 6 days ago because despite the page stating you get 30 day free trial, when I downloaded it tried to lock me in into 7 day trial. I wasn't wanting that so I wanted to contact and fix that before I tested the app but I received no customer service. That said, if you can't even get assistance before using the product.. how bad will the experience be as a customer? Went with another provider.
Paint the Day Designs, We are sorry for your perceived non-response. The email you are referring to was sent to us on 9/12/19, and we got a response that the email was undeliverable. We just sent anther "test" email this morning to see if you get it. If you have an issue/question, and we don't respond within 24 hours then please call us anytime (it's here on the App page - (214) 354-0205). To address your question directly. The App had a code issue that even though the trial period is for 30 days. What trial customers saw in Shopify was 7 days. That issue has been resolved - https://take.ms/Hwb9n We do hope you give us another try sometime. Sincerely, Robert F. Morrow Owner and Founder | ShopShare
