Z Short Link ‑ URL Shortener
The reviews for this Shopify app are quite polarized, with a mix of 1-star and 5-star ratings. The negative reviews highlight issues such as the app no longer working, lack of support, spammy external URL redirects, malfunctioning tracking of sales, and overall dissatisfaction with the app's functionality. Users mentioned problems with short URLs not redirecting properly, difficulty in tracking orders, and a general lack of customer support. On the other hand, positive reviews praise the app for being easy to use, providing quick and helpful support from the team, offering features like unlimited URL shortening options, and being beneficial for e-commerce marketing campaigns. Customers appreciated the app developers' efforts and responsiveness in addressing issues and providing assistance.
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Unfortunately - This app is no longer working and there is no support. Hundreds of pieces of content that have link created by this app no longer work. It's an absolute nightmare. We've contacted support, no answer. We have no choice but to uninstall.
Dear Merchant, Firstly, we want to extend our sincerest apologies for the frustration and inconvenience you've experienced with our app and the lack of support you've encountered. We've fallen short of providing the service and reliability you expect and deserve. We understand how critical it is for you to have a fully functional app, especially considering the impact on your content and business operations. The situation you've described is indeed concerning, and we take full responsibility for any disruption this has caused. Upon receiving your support email, we immediately tried to reach out to assist you further. However, we've encountered a challenge in providing support without the app being installed on your store. This step is crucial for us to troubleshoot the issue effectively and find a resolution. We've sent another email in hopes of re-establishing communication and moving towards a solution. We are more than willing to help and are here to ensure that all your concerns are addressed. If reinstalling the app temporarily is an option for you, we would greatly appreciate it, as it will allow us to diagnose the problem directly and work on a fix. Please rest assured, our team is ready to put in the effort required to resolve the issues you've faced and ensure your content is accessible once again. We value your business and hope to have the opportunity to restore your confidence in our app. Thank you for your patience and understanding. Warm regards, Arpit Team Zegsu
The short url first redirects to zegsu.com, then from there it redirects back to site domain to the actual full local domain url. How ridiculous !!! Use a link redirect tracker and see what I mean. App uninstalled.
This app uses an external URL owned by this company to redirect into your own store, not only does that make your link appear more spammy than a messy URL, many AVC security suites will block this type of redirect. Do not recommend unless you have a very specific needs that would be solved by an external URL redirect.
Dear Reviewer, Thank you for your feedback. Our app, Z Short URL - Link Shortener, operates differently than you've described. It doesn't use an external URL for redirection, but rather, it employs the store's own domain for shortening URLs. This ensures the brand's integrity remains intact and links appear clean, concise, and less "spammy". Regarding AVC security suites, since the shortened URLs are within the same domain, they shouldn't be blocked or considered suspicious. We put a strong emphasis on security and comply with all necessary standards to ensure the best experience for our users. We’re more than happy to assist any users who need help with our app or have specific requirements. If you have any other concerns or questions, please don't hesitate to reach out to our support team. We’re here to help. Best regards, Arpit Team Zegsu
The worst app we ever installed. Nothing works properly! If you create a short link, it will not take you to website automatically. App does shorten URLS but, it fails track the orders of each URL accurately. Even it is not working with test orders. Not recommended at all.
Hello Dear Merchant, We are sorry to hear that you did not have a good experience with our app. We would like to inform you that we offer 24/7 customer support via email and phone, however, it's unfortunate that you didn't contact our support team for assistance. I would request you please send us an email at [email protected] with some examples of the URLs that are not redirecting. We will check on this immediately and help you out. We are here to help you succeed. Looking forward to hearing from you. Thanks Arpit Team Zegsu
This APP is so easy to use and the back up support from Arpit is quick and helpful. Thanks for making an APP that does exactly what it says and easy for a complete novice to use!
Thank you for your review. We wish you all the success in your business :) Thanks Arpit Team Zegsu
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