Shopify Counter
The reviews for this Shopify App are quite mixed, with a majority of them expressing frustration and disappointment. Users have reported issues such as the counter not resetting, incorrect numbers being displayed, random shuffling of numbers, and difficulties in setting up the app. Many users have also mentioned that the app stopped working after an update and that they were unable to go back to the old version. On the positive side, a few users have mentioned that the app works well after following specific steps and that it provides faster updates and easier management of multiple counters. Overall, the app seems to have significant functionality and reliability issues that need to be addressed by the developers.
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The app is good for using the counter, but it feels like it's lacking behind the current Shopify level of sales granularity. We use net sales targets internally like a lot of business and it's a bit frustrating that we can't set the counter to show net sales. The data is available from Shopify, so I feel this should be pretty standard. If you could add this, it would make the counter / app much more functional.
This app does not work. I don't really understand why and I've spent so much time troubleshooting it. Life must go on!
Counter keeps resetting to 1 after I've entered our actual order total during set-up. I don't recommend buying one of these counters, they're utter rubbish.
Why does it take orders away from my counter at random and also when I refund an item in an order it discounts the order I'm not refunding the whole order just 1 item. doesn't make sense. I hate it.
Hi there, Thank you for your feedback, and we're sorry to hear you've had a frustrating experience, we want to make sure we clear a couple of things up for you. Regarding the partial refund behaviour: when a refund is issued on any item within an order, this will remove the order from the counter count entirely. We understand this may feel unexpected, but this is actually intended logic within the app — as a refund signals that the order was not fully completed as placed. We appreciate that this may not be the behaviour everyone expects, and we're sorry for any confusion. As for the random order removal you're experiencing, this is something we'd love to look into further as it is not expected behaviour. Please reach out to us at [email protected] so our team can investigate your specific setup and get this sorted for you as quickly as possible. Thank you again for taking the time to leave your feedback.
Terrible. Has worked fine in the past (even though it randomly spazzes out and cycles through every number in every reel from time to time). Two days ago it just stopped reporting numbers, then it cycled through all the numbers repeatedly and was blank slots in each position. Unplugged and plugged in, still does nothing. Now Shopify "apps" section just gives an error message. Believe all the one-star and complaint reviews on here.
Hi there, Thank you for your feedback, and we're truly sorry to hear your device has stopped working, especially after it had been functioning well previously. The cycling, blank display, and the error message you're seeing in the Shopify apps section are all things we want to look into right away. Please reach out to us directly at [email protected] and our team will prioritize getting to the bottom of this for you as quickly as possible. We appreciate your patience and want to get you back up and running.
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