Shopify Counter
The reviews for this Shopify App are overwhelmingly negative, with most users expressing frustration and disappointment with its functionality. Common issues mentioned include the counter not resetting, displaying incorrect numbers, randomly shuffling numbers, and not syncing with Shopify orders properly. Users have also reported difficulties in setting up the app, finding the Counter ID and Token, and encountering errors when trying to save settings. Some users have resorted to uninstalling and reinstalling the app or switching settings to get it to work, but overall, the app seems to have caused more problems than solutions for many merchants.
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The app is good for using the counter, but it feels like it's lacking behind the current Shopify level of sales granularity. We use net sales targets internally like a lot of business and it's a bit frustrating that we can't set the counter to show net sales. The data is available from Shopify, so I feel this should be pretty standard. If you could add this, it would make the counter / app much more functional.
This app does not work. I don't really understand why and I've spent so much time troubleshooting it. Life must go on!
Counter keeps resetting to 1 after I've entered our actual order total during set-up. I don't recommend buying one of these counters, they're utter rubbish.
Why does it take orders away from my counter at random and also when I refund an item in an order it discounts the order I'm not refunding the whole order just 1 item. doesn't make sense. I hate it.
Hi there, Thank you for your feedback, and we're sorry to hear you've had a frustrating experience, we want to make sure we clear a couple of things up for you. Regarding the partial refund behaviour: when a refund is issued on any item within an order, this will remove the order from the counter count entirely. We understand this may feel unexpected, but this is actually intended logic within the app — as a refund signals that the order was not fully completed as placed. We appreciate that this may not be the behaviour everyone expects, and we're sorry for any confusion. As for the random order removal you're experiencing, this is something we'd love to look into further as it is not expected behaviour. Please reach out to us at [email protected] so our team can investigate your specific setup and get this sorted for you as quickly as possible. Thank you again for taking the time to leave your feedback.
Terrible. Has worked fine in the past (even though it randomly spazzes out and cycles through every number in every reel from time to time). Two days ago it just stopped reporting numbers, then it cycled through all the numbers repeatedly and was blank slots in each position. Unplugged and plugged in, still does nothing. Now Shopify "apps" section just gives an error message. Believe all the one-star and complaint reviews on here.
Hi there, Thank you for your feedback, and we're truly sorry to hear your device has stopped working, especially after it had been functioning well previously. The cycling, blank display, and the error message you're seeing in the Shopify apps section are all things we want to look into right away. Please reach out to us directly at [email protected] and our team will prioritize getting to the bottom of this for you as quickly as possible. We appreciate your patience and want to get you back up and running.
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