Tapcart ‑ Mobile App Builder
Turn your store into an AI-powered app that retains customers.
Rating
4.6
feedback
338
chart
#2,890
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
14%
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Less than a year
54%
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More than a year
30%
Reviews Summary
The reviews for the Tapcart Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use, customization options, and seamless integration with Shopify. Account managers like Stacey, Jacob, and Cole are praised for their proactive communication, support, and responsiveness. Users also highlight the platform's ability to improve customer engagement, boost sales, and provide a smooth mobile shopping experience. However, on the negative side, some users have faced issues with critical features not working properly, lackluster customer support, and unresolved bugs that impact the user experience. There are complaints about slow responses, unaddressed issues, and difficulties in canceling subscriptions. Overall, while Tapcart offers valuable features and support for many users, there are areas that need improvement to ensure a better user experience for all customers.
Highlights
All reviews
April 6, 2026
Working with the Tapcart team was a genuinely great experience, and Jessica was a huge part of that. She was responsive, proactive, and easy to work with throughout our entire app launch process. If you're looking for a mobile app platform backed by a team that actually shows up for you, Tapcart delivers. Can't recommend them enough.
March 30, 2026
We’ve been using Tapcart as our mobile app builder for a while now, and it’s been a great choice. It allows us to build the app exactly the way we want, and if we need custom screens, the Tapcart team is there to help. They also provide support when it comes to planning and executing our app strategy.
March 22, 2026
The worst experience ever. They uploaded the app with issues and old screenshots and then told me that I had to make my own screenshots. A sign of a business that's understaffed or using a small group to do everything. Please do not use this company for your mobile app, it's trash and a scam.
March 3, 2026
Rating: 1/5 Unfortunately, our experience with Tapcart was very disappointing. A critical feature — displaying customer review images from Judge.me — never worked properly from the beginning. The images either loaded extremely slowly or did not load at all inside the mobile app. This issue was reported multiple times over more than a month but was never effectively resolved. We followed all recommendations, including removing custom blocks and simplifying the product page to the minimum, but the problem still remained. Without review images, launching a mobile app for an e-commerce business simply does not make sense, as social proof is critical for conversion. What was most frustrating was the overall approach to resolving the issue. It should not be the client’s responsibility to diagnose and fix problems in a paid application. Unfortunately, the way this situation was handled by both sides was not acceptable. In the end, we had to cancel our Tapcart subscription and start looking for an alternative solution.
March 5, 2026
It’s a great app, simply put — better than most other app builders. I just wouldn’t recommend their support. I run a B2B operation, and 98% of my customers are weekly repeat buyers who use their Favourites list to quickly add products to their cart. With the latest update a few months ago, there’s been a major bug in the Favourites list. When adding a product after the 24th item, the screen jumps back to the top and the list reorders itself. It creates a frustrating experience for my customers, and I’ve received multiple complaints. I’ve also shared videos that customers sent us. The only response I’ve received after inquiring was: “It might be best to instruct your users to use the wishlist feature through the browser on their mobile phones until this bug is fixed.” It’s been almost two months now. Edit: 4 months later, still nothing. I don't they've even bothered to look at this issue. If a simple can't be fixed, it beats to have an app at all. I've taken their recommendation and have instructed all of my customers to use the online website for the near future until we find a better app builder. Will not be working with them anymore.
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