Tapcart ‑ Mobile App Builder
Tapcart has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the ease of setting up the app, customization options, seamless integration with Shopify, and the helpfulness of account managers. Merchants appreciate the proactive communication, responsiveness, and support provided by the Tapcart team. However, negative reviews mention issues such as slow or non-functional features, lack of timely bug fixes, and challenges with customer support. Some merchants expressed frustration with unresolved technical issues, unresponsive support, and difficulties in canceling subscriptions. Overall, Tapcart seems to offer a user-friendly platform with strong potential for boosting sales and customer engagement, but there are concerns about technical performance and support responsiveness.
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Working with the Tapcart team was a genuinely great experience, and Jessica was a huge part of that. She was responsive, proactive, and easy to work with throughout our entire app launch process. If you're looking for a mobile app platform backed by a team that actually shows up for you, Tapcart delivers. Can't recommend them enough.
Thank you so much for the wonderful feedback! We're happy to hear your app launch went smoothly and that Jessica made such a positive impact throughout the process. We look forward to continuing to support your success.
We’ve been using Tapcart as our mobile app builder for a while now, and it’s been a great choice. It allows us to build the app exactly the way we want, and if we need custom screens, the Tapcart team is there to help. They also provide support when it comes to planning and executing our app strategy.
Thank you for the 5-star review! We're happy to hear that Tapcart has given you the flexibility to build the app exactly the way you envision it. It's great to know our team has been there to support you with custom screens and strategy along the way. We look forward to continuing to grow with you!!
It’s a great app, simply put — better than most other app builders. I just wouldn’t recommend their support. I run a B2B operation, and 98% of my customers are weekly repeat buyers who use their Favourites list to quickly add products to their cart. With the latest update a few months ago, there’s been a major bug in the Favourites list. When adding a product after the 24th item, the screen jumps back to the top and the list reorders itself. It creates a frustrating experience for my customers, and I’ve received multiple complaints. I’ve also shared videos that customers sent us. The only response I’ve received after inquiring was: “It might be best to instruct your users to use the wishlist feature through the browser on their mobile phones until this bug is fixed.” It’s been almost two months now. Edit: 4 months later, still nothing. I don't they've even bothered to look at this issue. If a simple can't be fixed, it beats to have an app at all. I've taken their recommendation and have instructed all of my customers to use the online website for the near future until we find a better app builder. Will not be working with them anymore.
Thank you for sharing this, we sincerely apologize for the frustration this bug caused you and your customers. We're happy to share that this has since been resolved. Please don't hesitate to reach out to us at [email protected] if you have any further questions or concerns.
Our account manager Stacey truly goes above and beyond. She consistently keep us updated on the latest features and improvements, make sure we understand how to implement them properly, and are always available whenever we need support. That level of proactive communication and accessibility makes a huge difference and has helped us get the most out of the platform. Highly recommend!
Thank you for the thoughtful review! We’re so glad Stacey has made such a strong impact with her proactive communication and guidance. It’s great to hear that her support has helped you get the most out of Tapcart’s latest features. We appreciate your recommendation and look forward to what’s ahead!
Tapcart is great! Super easy to set up, extremely customizable, and well integrated with the rest of the Shopify tech stack. Our customers love it too. And our CSM is great to work with and super responsive. Highly recommend.
Thank you for the kind words! We’re so glad to hear Tapcart has been easy to set up and customize, and that it’s fitting seamlessly into your Shopify tech stack. It’s also great to hear your customers are loving the app experience. We appreciate the shoutout to your CSM. We’re lucky to have such a dedicated team supporting your success!
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