Tapcart ‑ Mobile App Builder

Working with the Tapcart team was a genuinely great experience, and Jessica was a huge part of that. She was responsive, proactive, and easy to work with throughout our entire app launch process. If you're looking for a mobile app platform backed by a team that actually shows up for you, Tapcart delivers. Can't recommend them enough.

We’ve been using Tapcart as our mobile app builder for a while now, and it’s been a great choice. It allows us to build the app exactly the way we want, and if we need custom screens, the Tapcart team is there to help. They also provide support when it comes to planning and executing our app strategy.

The worst experience ever. They uploaded the app with issues and old screenshots and then told me that I had to make my own screenshots. A sign of a business that's understaffed or using a small group to do everything. Please do not use this company for your mobile app, it's trash and a scam.

Rating: 1/5 Unfortunately, our experience with Tapcart was very disappointing. A critical feature — displaying customer review images from Judge.me — never worked properly from the beginning. The images either loaded extremely slowly or did not load at all inside the mobile app. This issue was reported multiple times over more than a month but was never effectively resolved. We followed all recommendations, including removing custom blocks and simplifying the product page to the minimum, but the problem still remained. Without review images, launching a mobile app for an e-commerce business simply does not make sense, as social proof is critical for conversion. What was most frustrating was the overall approach to resolving the issue. It should not be the client’s responsibility to diagnose and fix problems in a paid application. Unfortunately, the way this situation was handled by both sides was not acceptable. In the end, we had to cancel our Tapcart subscription and start looking for an alternative solution.

It’s a great app, simply put — better than most other app builders. I just wouldn’t recommend their support. I run a B2B operation, and 98% of my customers are weekly repeat buyers who use their Favourites list to quickly add products to their cart. With the latest update a few months ago, there’s been a major bug in the Favourites list. When adding a product after the 24th item, the screen jumps back to the top and the list reorders itself. It creates a frustrating experience for my customers, and I’ve received multiple complaints. I’ve also shared videos that customers sent us. The only response I’ve received after inquiring was: “It might be best to instruct your users to use the wishlist feature through the browser on their mobile phones until this bug is fixed.” It’s been almost two months now. Edit: 4 months later, still nothing. I don't they've even bothered to look at this issue. If a simple can't be fixed, it beats to have an app at all. I've taken their recommendation and have instructed all of my customers to use the online website for the near future until we find a better app builder. Will not be working with them anymore.