Tapcart ‑ Mobile App Builder
Tapcart | Mobile App Builder for Shopify
Rating
4.8
feedback
338
chart
#2,961
All reviews
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Nov. 10, 2025
By far the worse mobile app development experience we’ve had with anyone. They’re so confident with your product that they won’t let you cancel the 1K a month in fees. Won’t update our app. They gave us 5 different reps in one year. This was a real disappointment.
Thank you for sharing your feedback. We always aim to deliver best-in-class support for our customers, and we’re sorry to hear that you feel we haven’t delivered. We’ve reached out directly to connect and review any feedback you’d like to share. We’ve also shared the standard instructions for canceling your plan via email, should you prefer to proceed in that direction. For convenience, you can cancel your Tapcart plan by following these steps: 1. Log in to your Shopify admin. 2. Navigate to Sales Channels and select Tapcart. 3. Go to Account & Billing. 4. Click Subscription Details. 5. Select Cancel Subscription. 6. After cancellation is confirmed, fully uninstall the Tapcart sales channel from Shopify. Let us know when complete, so we can ensure your billing is canceled as well. If you have any questions during this process, our team is available at [email protected] and can assist with next steps.
Feb. 10, 2025
We're stuck using Tapcart because we have a decent amount of users on our app and I don't want to annex that userbase, but... if I could start all over again, it would be somewhere else. When we first joined (back in 2021-2022), we did have some decent communication, but over the last few years, this app has been a mess. We've rebuilt our website with specific partners that they recommend for their integration partners to have a seamless app and website experience only to get to the end and find out that the MOST major components don't work. I could go on and on. If you have a smaller catalog or need a very basic user experience, you can probably make this app work at a price. But I wouldn't recommend Tapcart to anyone based on my recent experiences.
Updated 03/05/25 and 03/31/25: We have been trying to reach you through email, phone, and within our platform. Please respond so we can fix this issue. Thank you. ------ Thank you for sharing your honest feedback. We’re sorry to hear that your experience with Tapcart hasn’t met your expectations. Our team takes concerns like this seriously and we’ve informed the appropriate team members. They have been reaching out via phone and email since 2/12/25 and we have not received a response. We are eager to help solve the issues you’re experiencing, so please respond to one of our emails of phone inquiries so we may be able to assist. We truly value your business and want to do everything we can to address your concerns and improve your experience. Please know that we are here to help!
Feb. 7, 2024
I had viajro app first, it’s less expensive and my app was visible without me having to contact them first to ask why it was missing which is what I had to do with tap cart.
I'm sorry for the inconvenience your experiencing. Our team is aware of your situation and is working to get in touch with you to resolve this issue.
Nov. 27, 2023
The support team is tough to get in contact with. I've been trying to get our app launched for two weeks and even left voicemails but haven't been helped but I'm still being charged without the app being launched.
I'm sorry for the inconvenience you've experienced. Our team is aware of your situation and is working to get in touch with you to resolve this issue.
March 2, 2022
I have messaged you more than once Please take my request into consideration,, I really wanted to try this application only because they mentioned that there are free trial days and I wanted to try it, but they withdrew money, I hope to return it because this topic will cause big problems for me. I just wanted to try it and have a look but you already withdraw money from me
Sorry you are having issues connecting with us. I have emailed you using the email you signed up with. You can also email me directly at [email protected] and I will make sure you are taken care of.
Feb. 23, 2020
Tapacart is so disappointing, all they focus on is IOS and leave Android lacking features, if you want an app that has equal features on both IOS & Android don't take Tapcart you'll waste your money and time, They don't even provide Android SDK on Facebook & No deep links , what kind of a mobile developer who designs and forget some Android feature in this era?! Another problem is that everything they offer is fixed they an't even allow you to pay them more money to get more customizations, the video blocks are a mess. All this mess is tricky you find put these missing features after they have charged you fees, because they have to set up Facebook SDK, and in the end when you ask about android they start excuses that they will bling that features this year without even specifying, its so frustrating It would be better if they stated it in description that they only give much focus on IOS Their checkout process looks bad waste time for a user with small letters so difficult to read!
Jan. 13, 2020
No tiene soporte para otro idioma, el banner de notificaciones aparece en ingles, puedes cambiar los textos del menú, pero no todos.
June 19, 2019
Un auténtico desastre. Han estado engañándonos durante 3 meses y hemos perdido nuestro tiempo y dinero. Me prometieron que la aplicación podía estar en español, pero no ha sido así. Hemos traducido toda la aplicación a español para ellos de manera gratuita y finalmente me dicen que no es posible implementar las traducciones. Voy a reclamar el dinero a Shopify, me siento estafado.
Dec. 13, 2022
Cool app and idea, needs upgrade to integrate apps. Pre-order app won’t work- so if this is a big part of your business - this app will cause issues with orders coming though- leaving customers angry that they paid and ordered something that not available. Also we were one of the first customers trying their software, and now they keep upgrading asking for more money. That’s not the way you treat customers.
July 16, 2018
I would not recommend this app to anyone. We have been using it for almost 6 months, and when we signed up, we were promised that we would be given a dedicated app manager, customizations would be made for us, and that an Android app would be released soon. Here we are months later and we have never received any contact from an app manager (though I've had the owners call me every time I email to point that out and promise that someone would reach out), our customizations haven't even be addressed, and an android app has never been mentioned since (which is very frustrating for customers). We paid extra to be on the Plus plan, which is NOT worth it. Overall, there were a lot of empty promises made, and communication has since stopped from Tapcart's end.