Park & Fifth Clothing Co review for Point of Sale
Dec. 28, 2022
The app is a bad, forced update after forced update, and all that seems to change is making our ipads unsupported. even worse if you pay shopify more money for their tap and chip reader. They may as well go back to a wired connection to the ipad because they don't seem to know how to use bluetooth technology. Having to restart the app every time the devices sleep isn't an acceptable solution. They've opened up their business to third party apps for everything else they may as well just let third party hardware/software handle this part as well.
Hello Park & Fifth Clothing Co, thank you for taking the time to post your feedback. We are constantly improving our app by releasing new updates that can fix bugs and add new features. As for when the hardware goes into sleep mode, we recommend checking the app's permission: In the iPad Settings Menu > search for Shopify POS > ensure the app's Location Permissions are set to "Allow while using" and "Allow cross-website tracking" toggle on. This ensures that if the reader reaches out while the screen is asleep or while the app is minimized, the app will still have the appropriate permissions to complete its security checks and be able to reconnect. If the issue is not fixed, feel free to reach out to our Retail support. The team is here 24/7 to help.
