Point of Sale for Shopify

Point of Sale

Unify online and in-person sales with Shopify POS.
Developer
Shopify
View on App Store
Point of Sale
Rating
3.1
Feedback
401
Reviews
Chart
#679
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Shopify POS app are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes seamless integration with online stores, easy management of in-person sales and inventory, and a reliable solution for retailers using both online and in-store sales. On the other hand, negative aspects mentioned by users include high pricing for basic retail features, slow and inefficient user experience, lack of real-time sales data, reporting limitations, complex inventory management, and missing basic usability features. Users also expressed frustration with unstable app performance, disconnecting from card readers and printers, and issues with customer service and billing practices.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 1%
Less than a month 4%
Less than a year 38%
More than a year 55%
All reviews
5 / 5 Share
Aug. 30, 2026

GRACIAS.. APRENDO MUCHO CON USTEDES Y CON SHOPIFY SI VEN QUE TENGO ALGUNES ERRORES TENGAN PACIENCIA... SOY NUEVO...POS MUY INTUITIVO .. ESTOY CONECTANDO INVENTARIO... Y LOGRAR VENDER....GRACIAS POR SU APOYO...!! EXCELNETE TRABAJO.. REVOLUTION TEAM

Store Using app Total reviews Average rating
5 / 5 Share
July 26, 2026

We use Shopify POS for Cashmere Knot Ireland( cashmereknot.ie), our Shopify store specialising in premium cashmere scarves, pure Pashmina stoles, elegant Pashmina shawls, preloved cashmere and women's pure sheep leather gloves. Shopify POS makes it easy to manage in-person sales, inventory and customer information from one platform. The integration with our online store is seamless, helping keep products and stock synchronised while providing a smooth checkout experience. A reliable solution for retailers using both online and in-store sales.

Store Using app Total reviews Average rating
Cashmere knot 10 months 15 4.9
5 / 5 Share
May 4, 2026

Excellent

Store Using app Total reviews Average rating
Thaheem Farms 1 day 2 5.0
1 / 5 Share
April 5, 2026

Overpriced, slow, and not designed for real retail use We have been using Shopify for over 8 years, and switched to Shopify POS Pro 6 months ago for our gallery in Sitges after more than 2.5 years using Square, which worked flawlessly: fast, intuitive, and perfectly adapted to retail operations. The decision to move to Shopify POS was driven by the need to centralize inventory and connect in-store and online sales. On paper, it made sense. In reality, the experience has been consistently frustrating. ⸻ 1. Pricing is completely disconnected from value Shopify offers its core e-commerce platform starting at around €29/month, yet charges €79/month per location for POS Pro just to unlock basic retail features. The standard POS version is simply not usable in a professional context: no proper sales reporting no breakdown by payment method (cash vs card) no staff attribution These are not advanced features. They are the minimum expected in any POS system. ⸻ 2. Slow and inefficient user experience The app feels sluggish in daily use: slow navigation between screens delays when switching between products, cart, and checkout lack of fluidity during busy store moments In retail, speed is critical. This directly impacts customer experience. ⸻ 3. Sales data is not usable in real time sales statistics take a long time to update no reliable real-time view of performance difficult to reconcile daily revenue With Square, everything was instant and clear. Here, it feels delayed and unreliable. ⸻ 4. Reporting limitations (especially without POS Pro) impossible to properly track total revenue in the free version no clear breakdown by payment method confusing tax-inclusive vs tax-exclusive reporting For a physical store, this is a major issue. ⸻ 5. Inventory management from POS is unnecessarily complex Adjusting stock directly from the POS is: not intuitive too many steps not designed for quick retail operations This should be simple and fast. It is neither. ⸻ 6. Missing basic usability features Despite being available on mobile devices: no biometric login (fingerprint / Face ID) for staff no fast user switching for sellers This makes daily use slower and less secure than it should be. ⸻ 7. Not a true retail product Shopify POS feels like an add-on to an e-commerce platform, not a tool built for real-world retail. After years with Square, the difference is clear: Square is fast, retail-first, and reliable Shopify POS is slower, restricted, and overpriced ⸻ When opening our second gallery, we naturally considered rolling out POS Pro there as well. At €79 per month per location for this level of functionality, the answer was a clear no. After 8 years using Shopify, this is particularly disappointing. We adopted Shopify POS to simplify operations, but it is adding friction instead. If this does not improve significantly, it will push us to reconsider our entire reliance on Shopify, including for e-commerce. We value well-designed, fairly priced tools and do not appreciate feeling locked into an ecosystem where essential functionality is either missing or unreasonably priced.

Store Using app Total reviews Average rating
My Retro Poster 6 months 8 3.4
Developer Reply

Thank you for this detailed feedback. We appreciate that you have used Shopify for so many years. Your direct comparison to Square and specific points about POS Pro pricing, app performance, real-time data, reporting limitations, and missing features like biometric login provide valuable perspective on professional retail needs. We appreciate you sharing this comprehensive review and are always trying to improve the Shopify POS App.

1 / 5 Share
March 25, 2026

i never see such a death POS i pay last 1 year and i never see this app works always when i check it is death

Store Using app Total reviews Average rating
Developer Reply

Thanks for flagging this, and that's not how POS should work. If the app won't load or shows an unresponsive screen, this is usually resolved by updating to the latest version, fully closing and reopening the app, and confirming a stable internet connection. If it keeps happening, our team can look into your specific device and setup at help.shopify.com/support, and you can check live system status anytime at status.shopify.com.

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