Point of Sale

The reviews are sharply mixed, but the dominant sentiment is negative, especially from merchants using the app for in-person retail. Positive reviews praise Shopify POS for being intuitive, easy to learn, and helpful for managing inventory, customer information, and seamless syncing between online and in-store sales. A few users also appreciate the convenience of having sales and stock managed in one platform, and some describe the checkout experience as smooth and reliable when everything is working properly. The negative feedback is much more detailed and frequent. Common complaints include slow performance, instability, disconnects with card readers and printers, login issues, and updates that remove or break useful features. Many reviewers say the app is not well suited to real retail workflows because it lacks basic reporting, session management, modifiers, SKU search, and flexible order handling. Pricing is another major pain point, with several merchants feeling the POS Pro subscription is expensive and that essential features are locked behind paywalls. Customer support is also criticized repeatedly for being unhelpful, inflexible on refunds, and overly reliant on chat or automated responses. Overall, users who need a fast, dependable retail POS system often feel disappointed, while smaller number of users find it useful for basic operations.