Point of Sale

Jan. 30, 2026

Since the latest update, the POS app no longer shows the number of items in the cart on tablets. This small detail is actually a critical part of preventing checkout errors for staff, especially during busy periods. This change feels like it shipped without real-world UX testing in a retail environment. If it was intentional, it’s a serious design mistake. If it was accidental, it highlights a lack of QA before release. I strongly recommend restoring this functionality as soon as possible and improving UX testing before future updates. This regression directly impacts checkout accuracy and day-to-day store operations.

Jan. 23, 2026

We discovered that this app had an active paid subscription on our account despite never being used in our operations. We do not run a POS or retail billing system, so the app had no relevance for our business. When we contacted the support team after identifying the charges, we were informed that a refund would not be provided. This experience highlights a lack of proactive communication and flexibility, especially for businesses that have not derived any value from the product.

Jan. 21, 2026

Really horrible in term of reporting and session management. They keep removing features. From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS. Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.

Dec. 21, 2025

Absolutely trash. App lags every time you try to login, doesn't find most of my inventory in search and just at the worst time when you have s customer in front of you and maybe more waiting you get flustered and fuck everything up Shopify, this is not fit for purpose sort it or ditch it

Dec. 17, 2025

Customer service has been extremely disappointing. This app was installed in the PRO version by a developer who has since had their access revoked. We are a production kitchen and do not operate a POS or retail checkout, so this app has never been required or used. Despite this, I’ve only recently discovered that we’ve been paying for the subscription for years. The team can clearly see there has been no usage at all, yet they have refused any form of refund, hiding behind policy rather than exercising discretion. As a small business ourselves, we regularly offer gestures of goodwill to customers when mistakes happen, even when policies technically allow us not to. It’s disappointing to see none of that same understanding or flexibility extended here, especially given the clear lack of use and circumstances surrounding the installation. Very disappointing experience overall.

Nov. 9, 2025

The update that happened in Spring 2024 made it so slow to process orders. You have to click 9-10 times to get the most basic sale done. Im looking for a better option now

Oct. 15, 2025

You can have over Millions in sales and over 5 Years.But they can suddenly hold your entire companies payments. Without a good reason. im absolutely shocked they think that any small to medium business would stand for such practice. I immediately switched back to my old POS Also doesn't work on Desktop/Laptop needs to be NEW apple Ipad ( old ones will lag ) . And of course you need to buy theirs ecosystem products otherwise all other products have compatibility issues... shop is great for your website but they CLEARLY missed the mark here.

Sept. 3, 2025

I came here to read recent reviews because we are still struggling with syncing between our in-store square system and our Shopify website and I keep HOPING Shopify POS systems have improved. By the reviews I read, obviously not. We've tried Shopify POS TWICE and both times it was unreliable. No peripherals - barcode scanner, credit card machine - would remain connected to the iPad so we would have to jump through hoops, WITH CUSTOMERS WAITING IN LINE to reconnect them. Customer support sent us 3 pages of instructions which were insane & STILL didn't fix the problem. HOW CAN SHOPIFY INVENT THE BEST RETAIL SOFTWARE SYSTEM/WEBSITE BUT CAN'T DO POS WORTH A DAMN? So incredibly frustrating.

Aug. 10, 2025

Disappointing Support & Lack of Flexibility for Small Businesses We purchased the Shopify POS system and hardware solely for a single annual pop-up event, which typically brings in around $900 in sales. Unfortunately, due to a minor oversight when managing multiple new subscriptions for our website, we didn’t realize the POS subscription was still active. The system was used 1 day out of the 365, with the last sale being almost a year ago, yet we were charged over $1,000 during this period of inactivity. When I contacted Shopify to explain the situation and request even a partial refund or credit, I was met with a strict “no refunds” policy, despite their acknowledgment of the minimal usage and the nature of the oversight. Many companies offer goodwill adjustments in such cases to support small businesses — sadly, Shopify did not. While the POS itself works fine for basic transactions, this experience left me feeling that the service is not flexible, empathetic, or supportive when small merchants make an honest mistake. If you’re a seasonal or occasional seller, be very cautious — you won’t find much understanding here if you forget to cancel. looking for a different system for my once a year pop up events

June 30, 2025

Running a small retail bakery, switched from Square because of their sub-par online product. However, Shopify's POS is really behind. To start, very slow to respond - adding items or discounts to the cart takes forever. With a line of customers waiting, that's no good. Secondly, no modifiers/options (!!!). Customer wants to add toppings to their pizza? forget about it. Third party app for this on the POS are very limited and so slow that it's easier to take order by hand. Also, there are no real tickets. There are drafts, but you cannot print them to attached to orders. No scheduling for order without clunky third party apps, that are even slower. Text and icons are all tiny, especially when adding multiple of the same item there's a little bubble with the number that you can barely see. The "smart grid" presents only 10 tiles at a time (Square fit 25 on the same screen). We keep scrolling up an down as the customers give their orders. For a product that charges $89 a month, this is just embarrassing.

May 3, 2025

1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card. 2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in POS with a button to notify the customer that their order is ready for collection In-Store. 3. The app does not display product SKU's when searching for items. This makes it very difficult to search for products by SKU as it only displays the Size/Colour etc and often results in our staff selling an incorrect product. 4. There is no way to refund orders to store credit, only a gift voucher which messes with our accounting system. 5. There is no way for our warehouse to "Fulfil" an order on the POS Go device. So when customers come in to collect their order, they have to log in to the desktop version to fulfil an order. I have contacted Shopify multiple times about these issues and they couldn't care less. They keep releasing "Updates" but don't actually include any of the necessary features that people are actually asking for.

April 26, 2025

The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!

April 8, 2025

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing; - Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device.. - Cancellations should be more accessible.. I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back". The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit. It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.

March 20, 2025

I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.

Feb. 12, 2025

Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so basically I was charged for a service that was never used or seen joke, big joke

Jan. 30, 2025

JI was charged without being notified. I could not understand why I was being charged over $100 per month for an account that I had frozen. Sure enough, Shopify decided that they should keep charging me for POS Pro, which I DID NOT realize was added to my account. Sad to say, and see that this feels like just another money grab.

Jan. 20, 2025

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.

Jan. 7, 2025

Customer care is a joke. Requested to speak with someone over the phone multiple times. Insisted on dealing with issue through chat. absolute joke

Dec. 12, 2024

Reseña detallada de Shopify POS: 1/5 Shopify POS ofrece una interfaz amigable y una integración directa con la plataforma en línea de Shopify. Sin embargo, en nuestra experiencia operativa en México, hemos identificado múltiples limitaciones que afectan significativamente la eficiencia y la satisfacción del cliente en un entorno minorista dinámico. A continuación, se detallan diez puntos críticos: 1. Falta de soporte para múltiples divisas Operando en una zona turística con clientela internacional, la incapacidad de Shopify POS para procesar pagos en efectivo en diferentes divisas sin conversión automática nos obliga a realizar cálculos manuales. Esto incrementa el riesgo de errores y ralentiza el proceso de pago, afectando negativamente la experiencia del cliente y la precisión en la gestión de caja. 2. Incompatibilidad con Shopify Payments en México En México, Shopify Payments no está disponible, lo que nos obliga a utilizar terminales de pago externas para procesar tarjetas de crédito. Esta situación complica la integración de pagos y puede generar inconsistencias en la conciliación de ventas. 3. Disponibilidad limitada de hardware La tienda de hardware de Shopify no realiza envíos a México, lo que nos obliga a adquirir equipos compatibles a través de minoristas externos. Esto puede resultar en dificultades para encontrar hardware compatible y en posibles problemas de integración. 4. Problemas de rendimiento y estabilidad Hemos experimentado lentitud y fallos en el sistema durante eventos de alta demanda, lo que resulta en interrupciones en el servicio y pérdida de ventas. Por ejemplo, durante un evento con gran afluencia de clientes, el sistema se volvió inoperativo, impidiendo procesar transacciones y generando largas filas y frustración entre los clientes. Estas interrupciones afectan la confianza en el sistema y la reputación de nuestro negocio. 5. Integración limitada con hardware de terceros La compatibilidad de Shopify POS con hardware de terceros es limitada, lo que nos ha obligado a invertir en equipos específicos de Shopify, incrementando los costos operativos. Por ejemplo, intentamos integrar un escáner de códigos de barras de un proveedor reconocido, pero la falta de compatibilidad nos forzó a adquirir el modelo específico que Shopify recomienda, generando gastos adicionales no previstos. 6. Soporte técnico insuficiente En situaciones críticas, el soporte técnico no ha respondido con la rapidez y eficacia necesarias. Al enfrentar un problema técnico que impedía procesar pagos, contactamos al soporte y recibimos una respuesta después de 48 horas, tiempo durante el cual nuestras operaciones se vieron gravemente afectadas. La falta de asistencia oportuna en momentos cruciales compromete la continuidad del negocio. 7. Funcionalidades básicas ausentes Funciones esenciales como la gestión avanzada de inventario y la personalización de recibos están ausentes o requieren costosas actualizaciones. Por ejemplo, la incapacidad de ajustar rápidamente los niveles de inventario desde el POS nos obliga a realizar estas modificaciones desde el panel de control en línea, lo que no es práctico en un entorno de venta al por menor de ritmo rápido. 8. Requisitos específicos de dispositivos La aplicación Shopify POS está disponible solo para dispositivos iOS y Android, excluyendo su uso en computadoras de escritorio o portátiles. Esto limita la flexibilidad operativa y puede requerir inversiones adicionales en dispositivos compatibles. 9. Actualizaciones obligatorias A partir del 3 de noviembre de 2023, Shopify POS requiere actualizaciones cada 180 días para mantener el acceso a la aplicación. Esto puede generar inconvenientes si no se gestionan adecuadamente las actualizaciones automáticas. 10. Falta de soporte para sistemas operativos beta La aplicación Shopify POS no admite sistemas operativos beta. Esto restringe el uso en dispositivos que no cumplen con estas especificaciones. Conclusión Aunque Shopify POS se integra bien con la plataforma en línea, sus limitaciones en el manejo de múltiples divisas, incompatibilidad con Shopify Payments en México, disponibilidad limitada de hardware, problemas de rendimiento, integración restringida con hardware de terceros, soporte técnico insuficiente, ausencia de funcionalidades básicas, requisitos específicos de dispositivos, actualizaciones obligatorias y falta de soporte para sistemas operativos beta lo hacen inadecuado para operaciones minoristas complejas y de alto volumen en el mercado mexicano. Es esencial que Shopify aborde estas deficiencias para ofrecer una solución POS más robusta y confiable.

Nov. 5, 2024

If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers. Key Issues: Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations. Nobody to help you out with transitioning from existing to Shopify POS. Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be. Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business. High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system. In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.