All reviews

Rating Breakdown

  • 5
    47% (250 ratings)
  • 4
    15% (80 ratings)
  • 3
    6% (32 ratings)
  • 2
    6% (32 ratings)
  • 1
    26% (136 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

April 26, 2025

The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!

Using app

--

Total reviews

2

Average rating

3.0

1 / 5 Share

April 8, 2025

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing; - Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device.. - Cancellations should be more accessible.. I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back". The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit. It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.

Using app

Over 2 years

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for sharing your feedback with us. We value your insight from your experience using our hardware! The POS Terminal is designed to be solely a customer-facing payment terminal, I can see how there may have been some confusion as it does look similar to the POS Go which is no longer available. I also appreciate your points on automated discounts for the POS Lite plan and Hardware order cancellations; I have provided these points of feedback to our team to improve that feature and process. If you have any other feedback, please reach out to our support team at https://shopify.link/vRnL and we can help you further! - Rick, Shopify Support

1 / 5 Share

March 20, 2025

I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.

Using app

About 2 years

Total reviews

24

Average rating

2.0

Developer Reply

Thank you for sharing your review and providing important context. Our team can certainly help you navigate using the POS app for large stores with multiple locations and staff. Please contact us any time directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. If there is any specific feedback, we'll also provide this our developers to improve those areas and ensure we're providing the best features possible! - Rick, Shopify Support

1 / 5 Share

Feb. 12, 2025

Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so basically I was charged for a service that was never used or seen joke, big joke

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, appreciate you taking the time to share your feedback with us! Sorry to hear you were unable to set up your store in time! Our support team is available 24/7, we can certainly help you finish setting up your store and look into your Billing if you were unable to use the POS app. Please reach out to our team at help.shopify.com and we can help you with that! - Rick, Shopify Support

1 / 5 Share

Jan. 30, 2025

JI was charged without being notified. I could not understand why I was being charged over $100 per month for an account that I had frozen. Sure enough, Shopify decided that they should keep charging me for POS Pro, which I DID NOT realize was added to my account. Sad to say, and see that this feels like just another money grab.

Store

My Store

Using app

2 months

Developer Reply

Hi there, thanks for taking the time to share this feedback! We would certainly only want to charge you if your store is actively using the POS Pro subscription for in-person sales. If you wish to query your billing, please reach out to our team at help.shopify.com and we'd be happy to look into it for you! - Rick, Shopify Support

1 / 5 Share

Jan. 20, 2025

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.

Using app

About 2 years

Total reviews

7

Average rating

3.9

Developer Reply

Thank you for taking the time to share your review. I understand your concern about your subscription, and our team can certainly assist you further with this. Please get in contact with us through help.shopify.com for a chat, or call us by reaching the number inside the POS app under More > Support > Contact Support and we'll be able to look into this for you! - Rick, Shopify Support

1 / 5 Share

Jan. 7, 2025

Customer care is a joke. Requested to speak with someone over the phone multiple times. Insisted on dealing with issue through chat. absolute joke

Using app

About 17 hours

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your review. We certainly understand how important it is to have a reliable POS, therefore our phone support team is available 24/7 to help solve any issues you may be experiencing. You can contact us directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. We’re happy to help! - Rick, Shopify Support

1 / 5 Share

Dec. 12, 2024

Reseña detallada de Shopify POS: 1/5 Shopify POS ofrece una interfaz amigable y una integración directa con la plataforma en línea de Shopify. Sin embargo, en nuestra experiencia operativa en México, hemos identificado múltiples limitaciones que afectan significativamente la eficiencia y la satisfacción del cliente en un entorno minorista dinámico. A continuación, se detallan diez puntos críticos: 1. Falta de soporte para múltiples divisas Operando en una zona turística con clientela internacional, la incapacidad de Shopify POS para procesar pagos en efectivo en diferentes divisas sin conversión automática nos obliga a realizar cálculos manuales. Esto incrementa el riesgo de errores y ralentiza el proceso de pago, afectando negativamente la experiencia del cliente y la precisión en la gestión de caja. 2. Incompatibilidad con Shopify Payments en México En México, Shopify Payments no está disponible, lo que nos obliga a utilizar terminales de pago externas para procesar tarjetas de crédito. Esta situación complica la integración de pagos y puede generar inconsistencias en la conciliación de ventas. 3. Disponibilidad limitada de hardware La tienda de hardware de Shopify no realiza envíos a México, lo que nos obliga a adquirir equipos compatibles a través de minoristas externos. Esto puede resultar en dificultades para encontrar hardware compatible y en posibles problemas de integración. 4. Problemas de rendimiento y estabilidad Hemos experimentado lentitud y fallos en el sistema durante eventos de alta demanda, lo que resulta en interrupciones en el servicio y pérdida de ventas. Por ejemplo, durante un evento con gran afluencia de clientes, el sistema se volvió inoperativo, impidiendo procesar transacciones y generando largas filas y frustración entre los clientes. Estas interrupciones afectan la confianza en el sistema y la reputación de nuestro negocio. 5. Integración limitada con hardware de terceros La compatibilidad de Shopify POS con hardware de terceros es limitada, lo que nos ha obligado a invertir en equipos específicos de Shopify, incrementando los costos operativos. Por ejemplo, intentamos integrar un escáner de códigos de barras de un proveedor reconocido, pero la falta de compatibilidad nos forzó a adquirir el modelo específico que Shopify recomienda, generando gastos adicionales no previstos. 6. Soporte técnico insuficiente En situaciones críticas, el soporte técnico no ha respondido con la rapidez y eficacia necesarias. Al enfrentar un problema técnico que impedía procesar pagos, contactamos al soporte y recibimos una respuesta después de 48 horas, tiempo durante el cual nuestras operaciones se vieron gravemente afectadas. La falta de asistencia oportuna en momentos cruciales compromete la continuidad del negocio. 7. Funcionalidades básicas ausentes Funciones esenciales como la gestión avanzada de inventario y la personalización de recibos están ausentes o requieren costosas actualizaciones. Por ejemplo, la incapacidad de ajustar rápidamente los niveles de inventario desde el POS nos obliga a realizar estas modificaciones desde el panel de control en línea, lo que no es práctico en un entorno de venta al por menor de ritmo rápido. 8. Requisitos específicos de dispositivos La aplicación Shopify POS está disponible solo para dispositivos iOS y Android, excluyendo su uso en computadoras de escritorio o portátiles. Esto limita la flexibilidad operativa y puede requerir inversiones adicionales en dispositivos compatibles. 9. Actualizaciones obligatorias A partir del 3 de noviembre de 2023, Shopify POS requiere actualizaciones cada 180 días para mantener el acceso a la aplicación. Esto puede generar inconvenientes si no se gestionan adecuadamente las actualizaciones automáticas. 10. Falta de soporte para sistemas operativos beta La aplicación Shopify POS no admite sistemas operativos beta. Esto restringe el uso en dispositivos que no cumplen con estas especificaciones. Conclusión Aunque Shopify POS se integra bien con la plataforma en línea, sus limitaciones en el manejo de múltiples divisas, incompatibilidad con Shopify Payments en México, disponibilidad limitada de hardware, problemas de rendimiento, integración restringida con hardware de terceros, soporte técnico insuficiente, ausencia de funcionalidades básicas, requisitos específicos de dispositivos, actualizaciones obligatorias y falta de soporte para sistemas operativos beta lo hacen inadecuado para operaciones minoristas complejas y de alto volumen en el mercado mexicano. Es esencial que Shopify aborde estas deficiencias para ofrecer una solución POS más robusta y confiable.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hola, ¡muchas gracias por tomarte el tiempo de dejar esos comentarios! Realmente apreciamos el nivel de detalle que brindó en sus ideas y cómo las inquietudes en cuestión impactan su negocio a un nivel práctico. He enviado estos comentarios a nuestro equipo de desarrollo con ese contexto. Aunque los ejemplos que proporcionó son limitaciones actuales de la plataforma, trabajamos para mejorar las cosas todo el tiempo teniendo en cuenta a nuestros comerciantes, y sus observaciones son absolutamente invaluables mientras nos esforzamos por hacerlo. Si alguna vez desea proporcionar más, no dude en comunicarse con nosotros a través de https://shopify.link/vRnL para que podamos ayudarlo más. En términos de obtener asistencia rápida con problemas técnicos, nos esforzamos por responder consultas lo más rápido posible, aunque esto puede variar según la demanda. Continúe comunicándose con nuestro equipo de soporte dedicado siempre que sienta la necesidad y haremos todo lo posible para asesorarlo lo más rápido posible. ¡Gracias de nuevo por la revisión detallada! - Natasha, soporte de Shopify

1 / 5 Share

Nov. 5, 2024

If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers. Key Issues: Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations. Nobody to help you out with transitioning from existing to Shopify POS. Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be. Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business. High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system. In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.

Using app

11 months

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for sharing this feedback and bringing the issues you’ve been facing to our attention. I understand your first issue is with limited support and only being able to chat. I am happy to share that our Retail team is available to call 24/7 directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. Any staff member with access to the POS app can call us for immediate assistance at any time! Along with this, I understand your difficulties with transitioning from a long-standing POS provider and am happy to provide your other points of feedback to our developers to improve those areas. If you’d like to discuss these further with our team, please contact us through the app as mentioned previously, or through https://help.shopify.com. - Rick, Shopify Support

1 / 5 Share

Oct. 30, 2024

Sono molto dellusa, dopo una settimana che ho installato POS, cassa fiscale non si collega a software di Shopify (la uso manualmente, ma potevo fare nello stesso modo anche con la cassa di prima) e una settimana che scrivo ad assistenza (solo per chat) dopo poco appare problema tecnico della chat, e devo iniziare di nuovo con prossimo assistente, senza successo. Scritte su scritte senza la risuluzione del problema, spese soldi e solo delusione. Assistenza 7/24 non è vero, perché è inesistente

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Grazie per aver dedicato del tempo per condividere la tua recensione! Capisco che stai riscontrando problemi con il nostro supporto via chat e sono felice di comunicarti che il nostro team di vendita al dettaglio è disponibile per chiamare 24 ore su 24, 7 giorni su 7 direttamente dall'app POS andando su ≡ Altro > Supporto > Contatta il supporto e chiama il numero che desideri. vedere lì (solo in inglese). Puoi anche inviare il tuo feedback direttamente nell'app POS andando su ≡ Altro > Supporto > Segnala un bug. Una volta inviato il rapporto, il nostro team ti contatterà direttamente per discutere della tua configurazione di vendita al dettaglio e garantire che la nostra app POS funzioni come previsto nella tua regione! - Rick, Shopify Support

1 / 5 Share

Oct. 23, 2024

IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't. Shopify should be embarrassed.

Using app

Over 4 years

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for sharing your feedback with us. We certainly understand how important it is to have a reliable POS, our team is available 24/7 to help solve any issues you may be experiencing. You can send a bug report directly from your POS app by going to ≡ More > Support > Report a bug and our team will assess this for you and assist with troubleshooting. You can also contact us directly from the app by going to ≡ More > Support > Contact Support and call the number you see there. We’re happy to help! - Rick, Shopify Support

1 / 5 Share

Oct. 11, 2024

I wish I could leave ZERO stars. Not retail friendly in any way. Constant glitches. We regret ever signing on to Shopify POS. Spare yourself and don’t use this company.

Using app

Over 1 year

Total reviews

4

Average rating

2.3

Developer Reply

Thank you for taking the time to leave a review. It is unfortunate to hear that you have had a poor experience with the app overall. If you would like to get assistance with these issues and troubleshoot with us, you can reach out to the retail team either through help.shopify.com for a chat, or call us by reaching the number inside the POS app under More > Support > Contact Support! We are open 24/7 and would be happy to investigate these issues to help POS work smooth for you.

1 / 5 Share

Sept. 21, 2024

$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for sharing your feedback about POS Pro! I certainly understand your concern about limiting the order history for staff, and am happy to pass this feedback on to our developers on your behalf. If you’d like to discuss how your inventory is managed by location or anything else further with our team, please contact us through the POS app by going to ≡ More > Support > Contact Support and call the number you see there, we’ll help find solutions for you! - Rick, Shopify Support

1 / 5 Share

Sept. 4, 2024

I do not recommend POS for France market : - No distinct bank payout per store location - No cash reconciliation - No ZDECAISSE (specific report for France) - Cannot print labels per "supplier order", have to print each individually... The POS idea is good but the product is below standard.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thanks so much for sharing your feedback with us. I am happy to share your feedback about using the POS in France with our developers. Along with this, I am also happy to share that Shopify Payments for POS has just launched in France, so payments are now integrated in the app. If you’d like to discuss this more, please reach out to our team through https://help.shopify.com. - Rick, Shopify Support

1 / 5 Share

July 9, 2024

Pessima app. Non è assolutamente un POS completo, ci sono tantissime lacune e spesso presenta dei bug al checkout. Inoltre è limitato in tutte le sue funzioni. Esperienza terribile non lo consiglio a NESSUNO.

Store

Baratto

Using app

Almost 3 years

Total reviews

1

Average rating

1.0

1 / 5 Share

July 2, 2024

Constant, constant, constant issues. Hardware that must be purchased from them is absorbently priced & not reliable. Even used hardware purchased cheaper is over priced & horrible. Card readers, scanners, printers are only consistent at disconnecting then slow to reconnect---if they even decide to reconnect. So many in person sales have been lost because of this. It's very embarrassing & makes us look unprofessional and ill prepared. After this past week's issues, I'm seriously debating leaving Shopify altogether. And YES, everything is up to date. It would be wonderful if there was a PC version and hard wired hardware. This wifi and bluetooth enabled garbage is extremely unreliable. Shopify has an excellent ecommerce platform, but their POS is very limited as to what can integrate and the hardware is, simply put, junk. I've brought these issues up before with a CSR in a chat, but none of my opinions or experiences have been taken seriously, nor have the issues been resolved. I feel as if I've wasted not just money, but time and valuable customers.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi there. Thanks for your review. We're truly sorry to hear about the ongoing issues that you're experiencing and understand the impact that this has on your business; your detailed feedback has been shared with our development team for review. Please contact our support team again so we can address these technical issues more effectively and offer solutions tailored to your needs.- Mac, Shopify Support

1 / 5 Share

July 1, 2024

I'm looking for a new POS system. The checkout just hangs, sometimes as you're trying to add a product to cart, other times before loading the payment screen, and at other times when completing the payment. It's awful, even more so since the most recent update. It's also cumbersome to add products to the cart in the first place. POS needs to be quick, and at the moment I'm losing customers because of this awful app. I'm heading into my busy part of the year and I simply cannot rely on this app. If Shopify want to see what a good POS app looks like, then see how Zettle's works - it's head and shoulders above this one. I wanted to be able to run my ecommerce store and POS via the same company, but now it's looking like I'll need to revert to Zettle for POS and keep the store with Shopify. That's more work for me, in terms of adding and syncing inventory, but this app is barely usable. Another minor issue is that, as the checkout is loading, the margin (in actual GBP) pops up quickly. How would a customer feel if they saw that? My life flashes befoe my eyes each time as I try to shield the tablet from them. Seriously, Shopify - do better. in the meantime, I'll decide whether to revert to Zettle or find another provder. Awful, awful, AWFUL app.

Using app

10 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, there. Thank you for reaching out and sharing your review. We're sorry to hear you did not have an ideal experience using the app. If you haven't already, you can get in touch with our Retail Support directly from the POS app. To do so, go into the POS app and click ≡ > Support > Contact Support. This allows our team to take a more detailed look into the issues you're experiencing. -Victoria, Shopify Support.

1 / 5 Share

June 27, 2024

The most recent changes have made the checkout process so slow! There is so much unnecessary tapping and lag to check a customer out, and there is zero customization to bypass it. If you are selling in a fast-paced environment, get ready for delays. We bought the 3 POS machines last summer and are now stuck in this ecosystem. This was a huge mistake.

Using app

Almost 6 years

Total reviews

4

Average rating

3.0

Developer Reply

Hey, there! Thank you for taking the time to review the POS channel. We'd love to hear more about your feedback so we can pass it along to our platform development team. Which specific changes are you referring to? Please feel free to elaborate and share as much detail as you can by editing your reply or creating a support ticket: https://shopify.link/WJna. Thanks! -Summer, Shopify Support

1 / 5 Share

June 10, 2024

I regret having to leave a negative review for Shopify POS. Our experience has been terrible. We needed a system to consolidate our inventory in one place, and despite the bad reviews, we decided to give it a try anyway. Unfortunately, the negative reviews were right. It's disappointing to see a big company like Shopify unable to fix their POS issues. We've lost numerous sales because their hardware wasn't working properly. Now, the system is completely dead, and according to their support, we have to wait 48 hours for a resolution. TERRIBLE.

Using app

Almost 5 years

Total reviews

9

Average rating

4.3

Developer Reply

Hi, there! Thank you for reviewing Shopify POS! We're sorry to hear about the challenges you've experienced with our Shopify POS system. Please be assured that your issue has been escalated within our support team. While we aim to resolve issues as quickly as possible, response times can vary depending on the complexity of the issue and our current queues. Our teams are working as fast as possible to provide you with an update! Thanks for your patience and understanding while we work to resolve this. -Maz, Shopify Support

1 / 5 Share

June 6, 2024

There's an issue with the printer on the app, it stops working several times a day, letting my customers waiting for so long without the printed receipt. Cannot know when it work when it stops, I paid for the Shopify Pro, such a scam. If this issue is not solved, I must quit this app and go back to my old system Lightspeed. Many people have the same issue that has been raised from last year but not solved yet. https://community.shopify.com/c/retail-and-point-of-sale/epson-tm-m30ii-bluetooth-printer-very-slow-to-print-a-receipt/m-p/1889791

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hello, there! Thank you for bringing this to our attention, and I'm sorry to hear about the issues you are experiencing with the printer functionality on our app. We strive to provide a seamless and efficient service, so it's important for us to address any disruptions that affect our users. If you haven't already, please reach out directly to our live support team here: (https://shopify.link/WJna). We will be able to troubleshoot this issue further with you. -Maz, Shopify Support