Excellent Stores review for Point of Sale
Jan. 21, 2026
Really horrible in term of reporting and session management. They keep removing features. From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS. Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.
Hi there, thanks for sharing your feedback with us. I can see how you relied on those reporting and session details to track POS orders, and I understand why this feels like Shopify is taking tools away. We’d certainly like to review what you’re trying to track and help you find the best way to do it with what’s available today. Please start a live chat with our team at help.shopify.com, or call us through the POS app by going to … > Support > Contact support and call the number you see there - we’ll find solutions to support you with this! Rick, Shopify Support
