Buckabee Brownies review for Point of Sale
June 30, 2025
Running a small retail bakery, switched from Square because of their sub-par online product. However, Shopify's POS is really behind. To start, very slow to respond - adding items or discounts to the cart takes forever. With a line of customers waiting, that's no good. Secondly, no modifiers/options (!!!). Customer wants to add toppings to their pizza? forget about it. Third party app for this on the POS are very limited and so slow that it's easier to take order by hand. Also, there are no real tickets. There are drafts, but you cannot print them to attached to orders. No scheduling for order without clunky third party apps, that are even slower. Text and icons are all tiny, especially when adding multiple of the same item there's a little bubble with the number that you can barely see. The "smart grid" presents only 10 tiles at a time (Square fit 25 on the same screen). We keep scrolling up an down as the customers give their orders. For a product that charges $89 a month, this is just embarrassing.
Thanks for sharing your feedback with us! I appreciate your concerns and agree we can improve the cart modifiers, app tiles and ability to schedule orders. Currently, the POS app is designed to sell finished products. Food service is something I know the team is working on, so I’ll be sure to provide your feedback there! The speed of your app also depends on your software being up to date, as well as how many other apps your store is running. I would encourage you to contact us through the POS app by going to … > Support > Contact Support and call the number you see there so we can guide you with other solutions! - Rick, Shopify Support
