PerthCakeCollective review for Point of Sale
Dec. 17, 2025
Customer service has been extremely disappointing. This app was installed in the PRO version by a developer who has since had their access revoked. We are a production kitchen and do not operate a POS or retail checkout, so this app has never been required or used. Despite this, I’ve only recently discovered that we’ve been paying for the subscription for years. The team can clearly see there has been no usage at all, yet they have refused any form of refund, hiding behind policy rather than exercising discretion. As a small business ourselves, we regularly offer gestures of goodwill to customers when mistakes happen, even when policies technically allow us not to. It’s disappointing to see none of that same understanding or flexibility extended here, especially given the clear lack of use and circumstances surrounding the installation. Very disappointing experience overall.
Hi there, I really appreciate you sharing your feedback with us. It’s understandable that finding you’ve been paying for an unused app is certainly frustrating and that mistakes happen, and I appreciate that you’ve already contacted our team, but have yet to see a refund. I can assure you that our Billing team has the ability to offer gestures of goodwill in certain cases such as yours, it may just be that your case hadn’t yet reached the right team, and I apologise for the result so far. I encourage you to reach out to our team again via https://shopify.link/vRnL - our chat Support Advisors can work live with our Billing team to make sure we can resolve this for you. - Rick, Shopify Support
