Khaki's Beauty review for Point of Sale
May 14, 2023
Changed my pin to log in to Shopify settings, pos, but now I can't get into my pos go. What's going on? It's as if the Shopify settings don't connect to Shopify pos go. The Shopify pos for my iPhone doesn't work either. I log in then it asks me for the location and when I add the location and try to continue nothing happens. The screen doesn't move forward or backward. Left wondering, why am I spending and losing so much money with this company.
Hello Khaki's Beauty, thank you for leaving your feedback. We understand that you are not able to log in to the POS app. Here are the steps we recommend you follow: - Make sure the POS app is up to date on both devices, need to be 8.9.0 version. - Reset the app: 1.Go to your device settings 2.Scroll down until you find Shopify POS. Tap in. 3.You'll see Reset Account. Tap in. 4.There'll be a toggle that you can tap to reset all the app data + current logged in user. Tap the toggle. 5. [Force close the POS app](https://support.apple.com/en-ca/HT201330) + reopen. I know it has been a few days since you left the review, so iI hope you were able to get this fixed with our Retail Support.
