Meeks Shoes review for Point of Sale

March 12, 2024

We are moving to Shopify POS from another system and all seems good apart from we can not do refunds from our old system. Refunds can only be done on orders done through Shopify POS by finding the original order. Shopify help admits there is no work around for this and they will pass it on to develpment, but looking at the chat around this it has been an issue for 5 years now! How can you have a till system where you can not account for refunds?! We can't even reconcile our cash easily everyday. Surely a refund button is an easy implementation, with staff permissions. Also price overrides need to be allowed for certain staff members . It is currently too complecated. Shopify developers need more time in actual shops to see what is needed and how difficult certain tasks are.