FERAL review for Point of Sale

July 13, 2024

Shopify is the king of Ecom. Unrivaled. Nothing more to say there. The Point of Sale is another monster altogether. Really shocked by the limitations. We migrated from a rival POS system expecting Shopify to outshine them on all fronts. It has been precisely the opposite. The UI is slick, but the features are barebones. Digital receipts don't scan. Can't run reports on inventory adjustments. Reporting altogether is very minimal. Can't reload gift cards. Label printing is worthless. I've been working the forums like crazy trying to find workarounds for this and workarounds for that. We've had to add more than a dozen apps on top of Shopify just to get close to the functionality that we had in our old POS system. Here's the kicker - Shopify + all of the apps that we've piled on is now almost $3,000/month. We were paying $350/month with our old system for better brick and mortar functionality. We were sold on Shopify Plus as the future - and for Ecom - it probably is. But if you have a brick and mortar store - they're not close yet. Tech support has been kind and helpful, but their hands are tied by a platform that is simply lacking basic functionality for a growing physical store. I'm writing this review in hopes that these problems get fixed. If they do - I'll be right over here to fix my review. But as it stands, we feel like we got sold.