Mr Simms Wanchai review for Point of Sale

Jan. 6, 2016

When Shopify POS works, it is a mediocre POS at best. The problem is it is unreliable, and will crash usually when your shop gets busy leaving customers frustrated. As many other reviewers have said, it lacks many basic retailing features. For example, when we opened a second shop, we had to open a new account and import all the products in again. Do Shopify expect their users to not grow their businesses? That's why we have two separate Shopify accounts, so when we issue a gift voucher in one shop say, our customers cannot redeem at the other shop. Neither can they do exchanges. The list goes on. However our issue for this shop account is with data integrity. We have experienced situations where receipts are printed with sales that do not add up to the total. This creates a lot of daily reconciling work for us, and confusion for customers. We have sent photos to Shopify showing negative amounts on receipts (e.g. according to Shopify we are giving money and product away!). Support are friendly to be fair, and well trained to sound helpful, but as yet we have no solution. Like the reviewer below, when you cannot trust the data, you may as well go back to pen and paper. The app also tends to crash very often, especially when there are over 200 transactions a day during this busy Christmas season, leaving customers waiting for their orders to be scanned again.