Venus Envy review for Point of Sale

Nov. 26, 2020

We switched to Shopify POS so that we could have more cohesive inventory and data management between our online store and brick and mortar. It's okay, but lacking in some significant areas. Pros: -Fairly intuitive to use/teach staff -Easy search -Stocky is overall a good inventory management system, despite a few small complaints Cons: -No function to honour Status Cards/Tax Exemptions in Canada (which I believe may be illegal in Ontario) -Unable to edit any product details/add bar codes/adjust stock/change price etc. inside the POS app, which makes a lot more work for managers and creates many issues/errors -I was told I would have dedicated "set-up support" but it seems that that person's job was just to email me links and direct me to the general help line -Support staff are unevenly trained - a few times I've called with a specific question and received multiple different answers from different people -No "Void" function and returns/exchanges are unnecessarily complicated Overall, it doesn't feel like there were many people consulted who actually work in retail. It would be a lot more convenient to stay with Shopify, so I hope it improves.