Shop College Wear review for Point of Sale
July 13, 2021
I have Shopify for my online business for several years. I decided togo to Omni Channel and migrate our pos to Shopify POs. It has been an awful experience.The onboarding team just email you some links with no follow through. We have spend many hours on support call. The support team are very knowledgeable and helpful. All our bluetooth devices stay connected but the barcode scanner gets disconnected. We have turned off the energy setting to "leave on all the time" to no avail.Shopify support told us to leave the system on 24 hrs a day. This did not solve the problem. every morning you have to connect the scanner from scratch. we even send the brand new scanner for repair and used another new scanner with the same issue.This problem has nothing to do with my bluetooth since the other devices such ac tap/Chip and receipt printer stays connected. The interface between pos and barcode scanner is not stable. I have paid for several months but not able to go live. If I could have returned my hardware I would have not continued. Shopify should do way better with their pos considering the runup on theri stock price.