Athens and Company review for ShoppingGives ‑ Donation App
May 8, 2023
I recently tried out the "Shopping Gives" app and unfortunately, I have to give it a 3-star rating. Initially, I was excited about the concept of the app - taking a portion of each sale and donating it to non-profits. It seemed like a great way to give back without any extra cost to me or my customers. However, I recently received an email from the app stating that they will now be charging $29 a month regardless of order volume or donations made. What's most frustrating is that there was no warning about this cost when I first downloaded the app. If I had known that they would start charging a monthly fee, I would have never bothered with this app in the first place. And to make matters worse, I don't even understand what the $29 is going towards, since my customers are already having their donations donated. Overall, I'm very disappointed with this app and will be uninstalling it immediately. I'll be on the lookout for other apps that allow me to donate to non-profits without any hidden costs or fees.
First, we'd like to thank you for using our ShoppingGives app to drive your social impact efforts — we welcome and appreciate your feedback and want to better learn about your overall experience based on the upcoming adjustments to our Impact Starter plan and if there was something specific we had not previously addressed. We understand that change can be challenging, and we want to assure you that your concerns are important to us. At ShoppingGives, we are constantly striving to provide the best service to our merchant partners. The decision to implement price changes was taken into the highest consideration, but it was necessary for us to continue offering high-quality solutions and maintain our commitment to inspire purpose every day. We believe that these changes will ultimately benefit our valued partners by helping them grow both their businesses as well as their impact. We want to assure you that we value your partnership with ShoppingGives, and we are dedicated to continuously enhancing our services to meet your needs. We are here to support you every step of the way and are more than happy to address any questions or concerns you may have about the upcoming changes — to provide us with additional feedback, please email [email protected]. We truly appreciate your understanding and continued support as we work towards creating a better Giving Economy together. With gratitude, The ShoppingGives Team
