BU Tribe Store review for ShoppingGives ‑ Donation App

Feb. 12, 2021

Hi BU Tribe is a new store and giving is part of our mission and vision strategy. We discovered the app via a shopify blog and got so excited about the prospect of having it. When we initially downloaded the app we were uncertain as to how to configure it and what would work for us at this early phase in our development as an online store. We reached out to the company and they got back to us immediately scheduling a one-on-one meeting with us. Savannah from shopping gives was our meeting host and she walked us through the entire process patiently giving us clarity as to options and how the whole system worked. When we installed the app there were a few glitches possibly due to our theme, we still were not sure but I was so blown away at their level of customer service. Savannah rallied the team and they worked tirelessly to ensure the app was working correctly in the store, it took hours and the communication was second to none, it was almost like I got a progress report and testing exercise every half an hour until it worked. I even asked Savannah if she slept...lol...as even late in the night she wanted to check if it was working correctly and if everything was ok. Their customer service and support would inspire anyone to be patient and understanding. They are a fantastic group, I am so happy to be collaborating with them in this giving process. I hope other companies come onboard, and I am wishing the team tremendous success and growth for the lifecycle journey of this app.