Rating

4.9

feedback

114

Reviews

chart

#803

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    2%
  • Less than a month
    8%
  • Less than a year
    46%
  • More than a year
    39%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the team. Many users mentioned specific representatives like Alejandro, Natalie, Danielle, and Rio who were extremely helpful, patient, and knowledgeable. The app itself was described as a game-changer for businesses, offering seamless inventory management, integrations with multiple platforms, and useful features like generating reports and tracking inventory across different locations. Users appreciated the ease of use, the ability to sync inventory between physical stores and online platforms, and the continuous updates and improvements made by the app developers. Overall, the reviews highlight the app's effectiveness in streamlining inventory processes and the exceptional support provided by the customer service team.

Highlights

Excellent customer service
Effective inventory management
Seamless integrations with multiple platforms
Ease of use and continuous updates
Positive user experience and satisfaction

Rating Breakdown

  • 5
    94% (107 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 21, 2024

Alejandro, Natalie helps a lot! Make the process very smooth!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2024

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

5 / 5 Share

Aug. 22, 2024

Normally it is frustrating 'talking' to the chat help desk but today Danielle helped so much and brought her sense of humour to the chat. Thank you

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi and thank you so much for the 5-star review! We will absolutely let Danielle know about your feedback.

5 / 5 Share

May 28, 2024

Great app and excellent customer service. I also like how many integrations have.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

May 23, 2024

After Intuit bought Trade Gecko and then transformed it into QB Commerce, we really loved all the features. Unexpectedly Intuit pulled the plug on their "QB Commerce", and we were left without a viable "master of price and inventory" solution. It took us way too long to find Thrive, but when we finally did, it was a huge relief. We had to build-out a B2B solution off our Shopify, which was not that hard and make several other changes, but Thrive does the heavy lifting for us now. We find Thrive to be intuitive to use and their customer service is OUTSTANDING. All the reps are solid, including Alejandro and they tag-team and keep track of our service history. These guys are proactive with their service and remarkably timely. We're very grateful for this app and strongly recommend.

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for leaving this wonderful review! We're sorry that you had to rebuild your online presence a bit, but it's great Thrive was able to help fill the gaps! Alejandro is great and we'll pass along the feedback.

All reviews

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