Thrive Inventory Management
The reviews are overwhelmingly positive, with many merchants praising the app’s ability to centralize inventory management across Shopify, POS systems, and multiple locations. Users frequently mention that it saves time, improves organization, supports bundles, variants, reports, and syncing across channels, and helps businesses scale. Customer support is a major highlight throughout the reviews: many customers describe the team as fast, patient, knowledgeable, proactive, and willing to provide step-by-step guidance, custom solutions, videos, and follow-up help. Several reviewers specifically call out individual support agents for making setup and troubleshooting much easier. The main negative feedback is limited but important. A few users mention setup complexity and that the app can take time to learn, especially for businesses with complicated workflows or large inventories. One reviewer notes report limitations, and another says certain transfer workflows between stores are not ideal and require too much manual inventory control. There is also a specific complaint about a feature not working properly on a Clover tablet, requiring a computer instead. Overall, the sentiment is that the app is powerful and valuable, but some merchants would like smoother workflows, fewer limitations, and more flexibility for advanced inventory and transfer use cases.
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Needs more work on transfers between stores and what it allows and doesn't allow as far as transfers. I spend more time on inventory control then doing what i need to as far as transferring product between stores. NOT IDEAL for multi stores or large inventorys that do online shopping and instore sales, unless you want to spend EXTRA time on inventory control.
Thank you for taking the time to share your feedback. We're sorry to hear your experience with transfers hasn't met your expectations. Managing inventory across multiple locations is a critical workflow, and we know transfer flexibility can make a big difference in day-to-day operations. We'd love to better understand the specific limitations you're running into. Our team is actively improving multi-location workflows, and feedback like yours helps shape those enhancements. If you're open to it, please reach out to our support team so we can review your setup together—there may be ways to streamline your current process, and we'd also like to learn where the product is falling short. We appreciate you giving Thrive a try and hope we have the opportunity to improve your experience.
Once I got past the AI Assistant, I was put in touch with Shakillia and was thrilled with her honesty and quick ideas for fixing an issue we were dealing with - a report we use every day that no longer was alphabetizing with the new updates. She is an outstanding human - smart and nimble. THRIVE is lucky to have her interface with their customers.
Thank you for the wonderful review! We're so glad Shakillia was able to jump in with a quick solution and provide the support you needed. We'll be sure to share your kind words with her—she'll really appreciate them. Thanks for choosing Thrive!
We had a team of Thrive advisors work with us to fix some third-party problems, and they all did a great job explaining options, giving step-by-step information, anticipating our needs, and frequently checking in with us. While the problems weren't ideal, we're so much more familiar with Thrive now, thanks to the awesome knowledge and customer service we received!
Thank you for your kind words and for being a Thrive customer for the past five years! While we're sorry you ran into those third-party challenges, we're glad our team was able to help and make the process easier. We truly appreciate your feedback and your trust in Thrive. Thanks for being part of our community!
Thank you for your 5-star review!
We have a fairy complicated setup with cross product bundles and multiple stores, and the thrive team is amazing!
Hi - we're happy to hear Thrive has been useful for creating bundles at multiple stores! Thanks for your great review.
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