VOC AI Live Chat & AI Chatbots
VOC AI Chatbot: AI for ecommerce | Boost Conversions
Rating
1.3
feedback
4
chart
#2,122
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
75%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are polarized, with negative feedback focusing on the misleading information about the app being free and difficulties in logging in. Users expressed frustration over only discovering the true cost after installation, leading to feelings of being scammed. Additionally, there were complaints about the inability to log in due to broken account creation processes. On the other hand, a positive review highlighted the app's effectiveness in automating and streamlining customer touchpoints, improving team collaboration, and enhancing work productivity.
Highlights
Review RSS Feed
All reviews
Nov. 6, 2024
I give zero stars for the misleading page. This app is not free. You will be promoted to log in into an account, that you cannot create from the app anyway, so this connector is broken in the first place. When you look at their website, this chatbot is extremely expensive.
Oct. 19, 2024
This app is not free. You only find out how much it really costs after installing it and trying to set it up. Its a scam!!
hi Monsta-RC, This is the CMO of this company. Thank for the feedback! Could you please tell the problems that you run into. Indeed, I know we have a lot of space to improve, if you can kindly tell us, we'll consider to optimize that ASAP. Also about the fee, we do have a free plan, you can have AI reply for you 50messages/month, which we think should be enough for just started small businesses. Also, if AI is not responding anymore, all conversations will just forward to agents in the `smart inbox` section. Don't worry you won't lose your customer inquiries. If you still having trouble with setting up. We can arrange a meeting to fix that quickly. You can contact me via [email protected]
April 14, 2022
Shulex has helped automate and streamline all of our customer touchpoints across Shopify store and other ecommerce platforms. This has allowed my team to deal with emails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal and most of the issues can be resolved without having to leave the Shulex helpdesk. For us, the most important is being to collaborate smoothly among our team members & improve work productivity.
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