VOC AI Live Chat & AI Chatbots
VOC AI Chatbot: AI for ecommerce | Boost Conversions
Rating
1.3
feedback
4
chart
#2,284
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
75%
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Less than a day
25%
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Less than a month
25%
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Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are quite polarized, with a mix of positive and negative feedback. On the positive side, users appreciate the app's AI learning ability, which helps manage pre-sale inquiries, flash sale questions, and post-sale issues effectively. The app is praised for streamlining customer touchpoints and improving work productivity by allowing collaboration among team members. However, on the negative side, there are complaints about the app not being free as initially advertised, difficulties in logging in, and issues with the pricing being misleading. Some users feel that the app is a scam due to the hidden costs and login problems.
Highlights
Review RSS Feed
All reviews
Nov. 6, 2024
I give zero stars for the misleading page. This app is not free. You will be promoted to log in into an account, that you cannot create from the app anyway, so this connector is broken in the first place. When you look at their website, this chatbot is extremely expensive.
Oct. 19, 2024
This app is not free. You only find out how much it really costs after installing it and trying to set it up. Its a scam!!
hi Monsta-RC, This is the CMO of this company. Thank for the feedback! Could you please tell the problems that you run into. Indeed, I know we have a lot of space to improve, if you can kindly tell us, we'll consider to optimize that ASAP. Also about the fee, we do have a free plan, you can have AI reply for you 50messages/month, which we think should be enough for just started small businesses. Also, if AI is not responding anymore, all conversations will just forward to agents in the `smart inbox` section. Don't worry you won't lose your customer inquiries. If you still having trouble with setting up. We can arrange a meeting to fix that quickly. You can contact me via boyuan.gao@shulex-tech.com
Aug. 18, 2024
AI learning ability is impressive. manage pre-sale inquiries, flash sale question, and post-sale issues effectively. Processes fine-tuned with support. Kudos!
April 14, 2022
Shulex has helped automate and streamline all of our customer touchpoints across Shopify store and other ecommerce platforms. This has allowed my team to deal with emails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal and most of the issues can be resolved without having to leave the Shulex helpdesk. For us, the most important is being to collaborate smoothly among our team members & improve work productivity.
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