Live Chat & AI Chatbots
The reviews are sharply mixed, but the negative feedback is much more prominent. Several merchants say the app is misleading because it appears free at first, only to reveal pricing after installation or setup. Users also report login and account-creation problems, describing the connector as broken or impossible to access. One reviewer goes as far as calling it a scam due to the hidden cost and poor onboarding experience. On the positive side, the one detailed five-star review says the app helps automate and streamline customer support across Shopify and other ecommerce platforms. That reviewer highlights efficient handling of emails and messages, centralized information in the helpdesk, smoother team collaboration, and improved productivity. Overall, the app seems to offer strong operational value when it works, but trust, transparency, and access issues are major concerns for many users.
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I give zero stars for the misleading page. This app is not free. You will be promoted to log in into an account, that you cannot create from the app anyway, so this connector is broken in the first place. When you look at their website, this chatbot is extremely expensive.
This app is not free. You only find out how much it really costs after installing it and trying to set it up. Its a scam!!
hi Monsta-RC, This is the CMO of this company. Thank for the feedback! Could you please tell the problems that you run into. Indeed, I know we have a lot of space to improve, if you can kindly tell us, we'll consider to optimize that ASAP. Also about the fee, we do have a free plan, you can have AI reply for you 50messages/month, which we think should be enough for just started small businesses. Also, if AI is not responding anymore, all conversations will just forward to agents in the `smart inbox` section. Don't worry you won't lose your customer inquiries. If you still having trouble with setting up. We can arrange a meeting to fix that quickly. You can contact me via [email protected]
Shulex has helped automate and streamline all of our customer touchpoints across Shopify store and other ecommerce platforms. This has allowed my team to deal with emails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal and most of the issues can be resolved without having to leave the Shulex helpdesk. For us, the most important is being to collaborate smoothly among our team members & improve work productivity.
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