Live Chat & AI Chatbots
The reviews for this Shopify app, Shulex, are mixed with both positive and negative feedback. On the positive side, users appreciate the app's AI learning ability, which effectively handles pre-sale inquiries, flash sale questions, and post-sale issues. It has also led to a noticeable increase in conversions and reduced cart abandonment rates significantly. Users find the analytics tools invaluable and praise the support team for helping optimize responses and interpret data. The app has been described as a must-have for e-commerce businesses for its automation and streamlining of customer touchpoints.
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I give zero stars for the misleading page. This app is not free. You will be promoted to log in into an account, that you cannot create from the app anyway, so this connector is broken in the first place. When you look at their website, this chatbot is extremely expensive.
This app is not free. You only find out how much it really costs after installing it and trying to set it up. Its a scam!!
hi Monsta-RC, This is the CMO of this company. Thank for the feedback! Could you please tell the problems that you run into. Indeed, I know we have a lot of space to improve, if you can kindly tell us, we'll consider to optimize that ASAP. Also about the fee, we do have a free plan, you can have AI reply for you 50messages/month, which we think should be enough for just started small businesses. Also, if AI is not responding anymore, all conversations will just forward to agents in the `smart inbox` section. Don't worry you won't lose your customer inquiries. If you still having trouble with setting up. We can arrange a meeting to fix that quickly. You can contact me via [email protected]
AI learning ability is impressive. Manages pre-sale inquiries, flash sale questions, and post-sale issues effectively. Processes fine-tuned with support. Kudos!
Initially skeptical, now convinced. Reduced cart abandonment rates significantly. Analytics tools are invaluable. Support's help in interpreting data was crucial.
Noticeable increase in conversions. Impressive pre-sale inquiry handling. Support helped optimize responses. A must-have for e-commerce businesses!
Thank you. Please contact us if you have any questions!
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