VOC AI Live Chat & AI Chatbots
VOC AI Chatbot: AI for ecommerce | Boost Conversions
Rating
3.7
feedback
10
chart
#2,098
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
30%
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Less than a day
20%
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Less than a month
50%
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Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users praise the app's AI learning ability, effectiveness in managing pre-sale and post-sale inquiries, and its impact on reducing cart abandonment rates. Customers also appreciate the 24/7 support, shipping and returns FAQs, and the app's ability to revolutionize customer service by handling routine queries and offering multilingual support. On the negative side, there are complaints about the app not being free as advertised, difficulty in logging in, and issues with the pricing being revealed only after installation. Some users also mentioned problems with account creation and connectivity issues. Overall, the app seems to have valuable features for customer support and inquiry management, but there are concerns about transparency and usability.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 6, 2024
I give zero stars for the misleading page. This app is not free. You will be promoted to log in into an account, that you cannot create from the app anyway, so this connector is broken in the first place. When you look at their website, this chatbot is extremely expensive.
Oct. 19, 2024
This app is not free. You only find out how much it really costs after installing it and trying to set it up. Its a scam!!
hi Monsta-RC, This is the CMO of this company. Thank for the feedback! Could you please tell the problems that you run into. Indeed, I know we have a lot of space to improve, if you can kindly tell us, we'll consider to optimize that ASAP. Also about the fee, we do have a free plan, you can have AI reply for you 50messages/month, which we think should be enough for just started small businesses. Also, if AI is not responding anymore, all conversations will just forward to agents in the `smart inbox` section. Don't worry you won't lose your customer inquiries. If you still having trouble with setting up. We can arrange a meeting to fix that quickly. You can contact me via [email protected]
Aug. 18, 2024
AI learning ability is impressive. manage pre-sale inquiries, flash sale question, and post-sale issues effectively. Processes fine-tuned with support. Kudos!
Aug. 17, 2024
AI learning ability is impressive. Manages pre-sale inquiries, flash sale questions, and post-sale issues effectively. Processes fine-tuned with support. Kudos!
Aug. 15, 2024
Initially skeptical, now convinced. Reduced cart abandonment rates significantly. Analytics tools are invaluable. Support's help in interpreting data was crucial.
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