Trulee Universal review for Shuttle ‑ Sync with Etsy
Feb. 28, 2023
If you have variations of products expect to pay more than just the $15.00 advertised, when it comes to my business I prefer instant support, it was hours before someone responded to my emails. This app has a Quota and if you go over the Quota it's more charges, I only have 89 products in my Etsy with many variation and would have had to pay a 1 time $69.00 just to resolve the syncing blockage they put on your account. I canceled and they still charged my account.
Hello, and thank you for taking the time to share your review! We apologize if you've encountered any confusion or misunderstandings with Shuttle. We'd like to kindly clarify a few points to ensure that the accurate information is presented: 1. Variations do not impact your subscription cost or object pricing. A product with 1 or 100 variations is still considered a single product. 2. Our most affordable object tier costs $15 and can easily accommodate 89 products. Additionally, the Base Standard plan (9 USD/month) would also cover 89 products without any issue. The $69 objects tier mentioned in your review is designed for 5,000 objects, which exceeds your current needs. 3. As for the payment process, Shopify handles the billing for our app. When you subscribe to Shuttle, you are charged for the first month. If you choose to cancel, the charge for the first month still applies. 4. Finally, concerning support response times, please keep in mind that we are located in a different time zone. We received your request during our nighttime hours, which may have caused a delay in our response. We appreciate your understanding and are always here to help if you have any further questions or concerns.
