Cubic Zirconia CZ review for Signifyd
April 1, 2024
Interface is relatively simple to use. Unfortunately when you need them don't expect them to be there for you. We've been a customer of Signifyd since the app was new and have never filed for a chargeback claim reimbursement. We've used the guarantee for only orders that were concerning to us ('pay as you go' plan), but even those that were guaranteed never went to a claim so our account has been pure profit for them. We just found out that they decided to stop supporting the plan that we have been on and closed our account. They didn't send any notification that the account was going to be closed nor that it was closed, and no way to get it back without a $500 monthly minimum spend. Apparently small businesses aren't worth their time.
Thank you for sharing your feedback. We're sorry to hear that this was your experience! We value all our customers and have passed your review along internally to our success managers, who are discussing ways to improve communication in the future. Please reach out here https://signifyd.com/support if you have any further questions or comments that we can address.
