Capture Your Action review for Signifyd

We've used this app since 2015. It was set up to only look at direct Shopify store orders and ignore eBay orders, PayPal payments and other non-Shopify direct sales. All was fine until we received our June 2026 bill, which was about 30% higher than normal. Come to find out, they stopped filtering out these orders. By the time we realized what was happening, we could not cancel the orders older than 30 days. We tried 4 or 5 times to contact the support people, but they never responded. For now, we are manually canceling these orders, but I think we will just remove the app since Shopify now has their own fraud detection and it's free. 8/23/2026 Still have not heard any reply from Signifyd. I also noticed a few days ago that when a customer cancels and order, Signifiyd does not cancel it in their system, so it seems they will charge you whether or not you process the order (unless you manually cancel it).