Simmer: Coffee Shop POS & KDS
Coffee Shop and Cafe features for Shopify POS
Rating
4.5
feedback
2
chart
#9,721
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Reviews Summary
The reviews for the app are mixed, with one user expressing frustration that the app doesn't work, while another user praises the Simmer team for their hard work and dedication to creating an app that enhances the omni-channel experience for cafe and restaurant customers. The positive review highlights the team's customer-centric approach, understanding of kitchen workflows, and the app's ability to combine front-of-house and kitchen operations effectively.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 7, 2025
I have been using this app for a few weeks now. At the very first, I was very desappointed as many features weren't working fine. It was very frustrating. The app promises weren't here. And then, the Simmer Team (Seb) got in touch with me to understand my worries and to ask me how they could help my team and I in using their app. I told them a few key points to improve to make their app very efficient. I finally found them very concerned about my experience and they have been working to fix all the bugs that I noticed to them. Today the app is more fluid. I can also say that kind of app that suits coffee shop with terrasse and table orders is quite rare. And I can say now their app is good choice for taking orders at tables with a very nice kitchen display system. A few things are still to be improved but I can bank on them to make it. Today change my 1* score to a 4* score. Maybe in a few weeks I will put a 5* score. Thank you Seb for your help.
Thank you for the review. There are many merchants using Simmer so we'd love to know more about why it didn't work for your business. We understand that the setup can take time as you need to create collections, products, modifiers and then set up your kitchen display or printer. Once it's up and running, we rarely hear from merchants as it just works as expected. Look forward to hearing from you. Simon
Dec. 17, 2024
The Simmer team are working hard to build an app which brings real omni-channel experience together for cafe and restaurant customers. The team have been easy to work with when I hit a few configuration changes and they’re a customer obsessed team. This comes through in the features the team are releasing. From KDS, through to tickets - they understand the workflow of a kitchen, and front-of house to combine them through Simmer. A hidden gem of an application- greatly enhancing the Shopify ecosystem. Great work Simmer team.
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