Pup Perks review for Simplee Memberships & Rewards
March 11, 2024
Absolutely loved the app - our business is launching in the next 24h and it was easy to use and seemed to fit our needs perfectly. The app then kicked us out with an error code 500 and a day later still refuses to let us in. We have looked for a contact number but there is only an e-mail address which unfortunately is unlikely to be resolved before our launch so we have had to go elsewhere. It's a shame as the app is great - but it appears unreliable.
Thanks for the feedback - we're glad you loved the app! Our team didn't see any outages with our infrastructure providers, so this may have simply been a short-term glitch. Either way, we understand how stressful that must have been, and wish we could have avoided that experience. To your point about only seeing an email address, we offer live chat in the app and from our help center, and monitor that email address 24/7, so I'm confident we would have been able to get things sorted for you quickly had you tried reaching out. Congrats on your launch, and we hope you'll consider us in the future.
Sell memberships and increase retention with paid loyalty