Rating

4.8

feedback

127

Reviews

chart

#2,393

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    14%
  • Less than a month
    33%
  • Less than a year
    44%
  • More than a year
    6%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising its ease of use, excellent customer service, and quick response times. Users appreciate the app's ability to increase average order value and provide shipping protection for customers. The support team is highlighted for being responsive, helpful, and willing to assist with customizations. However, there are a few negative reviews mentioning issues with installation, unresponsiveness from support, and difficulties with functionality, such as problems with checkout buttons and CSS conflicts. Despite these challenges, the majority of users highly recommend the app for its effectiveness in enhancing the customer experience and boosting revenue.

Highlights

Positive reviews highlight the app's ease of use, excellent customer service, and quick response times.
Users appreciate the app's ability to increase average order value and provide shipping protection for customers.
The support team is praised for being responsive, helpful, and willing to assist with customizations.
Negative reviews mention issues with installation, unresponsiveness from support, and difficulties with functionality, such as problems with checkout buttons and CSS conflicts.
Despite challenges mentioned in negative reviews, the majority of users highly recommend the app for its effectiveness in enhancing the customer experience and boosting revenue.

Rating Breakdown

  • 5
    93% (118 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (5 ratings)

Reviews with Text

  • 99% (126)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 19, 2025

Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!

Using app

10 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 20, 2025

Excellent app. The team is also very supportive and quick with communication, which is very nice.

Using app

Over 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

May 13, 2025

Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2025

Gives Me Control and Truly Protects My Customers I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did. This app has been a game-changer. Now, I can protect my customers properly and keep the profits in-house rather than letting a third party take advantage. Customer service has also been top-notch. They were super helpful with setup, and communication has been smooth and responsive every step of the way. Highly recommend if you want to do right by your customers and your business!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2025

Amazing Support. App works well

Using app

9 months

Total reviews

3

Average rating

3.7

All reviews

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