Rating

4.8

feedback

127

Reviews

chart

#2,443

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    14%
  • Less than a month
    33%
  • Less than a year
    44%
  • More than a year
    6%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its ease of use, seamless integration, and the excellent customer support provided by the team. Many users highlight the quick response times and helpfulness of the support team in resolving any issues or customizations needed. The app is commended for its ability to increase average order value and provide shipping protection, ultimately leading to higher customer satisfaction and profitability for businesses. However, there are a few negative reviews mentioning difficulties in installation, unresponsiveness of support in some cases, and issues with the app affecting the checkout process or causing technical glitches. Despite these drawbacks, the majority of users highly recommend the app for its functionality and the positive impact it has on their online stores.

Highlights

Positive customer support and quick response times
Ease of use and seamless integration
Increase in average order value and customer satisfaction
Some users faced difficulties in installation and unresponsive support
Issues with app affecting checkout process and causing technical glitches

Rating Breakdown

  • 5
    93% (118 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (5 ratings)

Reviews with Text

  • 99% (126)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 19, 2025

Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!

Using app

10 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 20, 2025

Excellent app. The team is also very supportive and quick with communication, which is very nice.

Using app

Over 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

May 13, 2025

Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2025

Gives Me Control and Truly Protects My Customers I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did. This app has been a game-changer. Now, I can protect my customers properly and keep the profits in-house rather than letting a third party take advantage. Customer service has also been top-notch. They were super helpful with setup, and communication has been smooth and responsive every step of the way. Highly recommend if you want to do right by your customers and your business!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2025

Amazing Support. App works well

Using app

9 months

Total reviews

3

Average rating

3.7

All reviews

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