Simply Shipping Protection
The reviews for this Shopify App are mostly positive, highlighting the excellent customer support, ease of use, and effectiveness in increasing average order value. Customers appreciate the responsiveness of the support team and the quick resolution of any issues. The app is praised for its customization options and seamless integration into online stores. However, there are a few negative reviews mentioning issues with support responsiveness, code changes affecting checkout, and difficulties in installation and functionality.
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After being dropped by a major shipping protection provider due to claim volume caused entirely by carrier failures — not anything on our end — we needed a replacement fast. Simply Shipping Protection stepped in seamlessly. The setup was straightforward, the support team was incredibly responsive, and they even implemented a custom workaround to get our widget pre-selected at checkout when Shopify's native settings wouldn't allow it. Varun went above and beyond to make sure everything worked exactly the way we needed it to. The free tier is generous and the pricing structure makes sense for a growing small business. We collect the protection fees, we handle our own claims, and nobody can pull the rug out from under us for being "unprofitable." That's the control we needed. Highly recommend for any indie brand that wants shipping protection without the drama.
Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this. To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor! Dont use this service.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our team has consistently provided support for your store, including custom code modifications and setup assistance based on your specific requirements. We have always communicated updates and recommendations in a timely manner and worked diligently to resolve any issues reported. As previously advised, when making theme changes or switching to a new theme, it is important to ensure that the app integration and custom setup are properly migrated and tested. In this case, our team was not informed of the theme changes in advance, which limited our ability to proactively verify the implementation and prevent potential issues. We understand your concerns and remain committed to helping you achieve a stable and reliable setup. Successful implementation requires collaboration from both sides, and we are always available to review, troubleshoot, and assist whenever needed. We value your business and would welcome the opportunity to work together to address any outstanding concerns.
Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.
Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!
Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.
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