Simply Shipping Protection
Shipping Protection - Create a self-insured upsell
Rating
4.0
feedback
132
chart
#1,878
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
6%
-
Less than a month
23%
-
Less than a year
49%
-
More than a year
18%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality and the ease of integration into their online stores. The customer service and support team are often praised for being responsive and helpful, with quick responses to queries and issues. Users also highlight the app's ability to increase revenue and profitability by offering shipping protection to customers. However, on the negative side, there are complaints about unresponsive support, delays in fixing issues, and difficulties in getting timely responses to queries. Some users have experienced problems with the app not working properly, leading to frustration and a need to seek alternative options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 23, 2024
Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers. Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices. Would not recommend.
March 6, 2024
Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"
March 1, 2024
I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.
Feb. 28, 2024
Been waiting for a response for 2 days now, the app is not working properly anymore.
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