Rating

4.5

feedback

153

Reviews

chart

#2,632

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    5%
  • Less than a month
    19%
  • Less than a year
    49%
  • More than a year
    25%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by the team, particularly mentioning Kinjal. Users appreciate the app's functionality and ease of use, highlighting how it helps increase average order value and provides shipping protection for customers. The support team is described as responsive, quick to resolve issues, and willing to assist with customizations. However, there are a few negative reviews that mention difficulties with installation, unresponsiveness from support, and issues with the app's performance, such as not working correctly or causing problems with the checkout process. Some users also expressed frustration with the lack of timely responses and unresolved issues.

Highlights

Excellent customer support and responsiveness
App functionality and ease of use
Positive impact on average order value and customer satisfaction
Challenges with installation and unresponsiveness from support
Issues with app performance and lack of timely responses

Rating Breakdown

  • 5
    91% (139 ratings)
  • 4
    3% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    5% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 4, 2025

Kinjal in customer support is incredible! App works as expected, but I wanted additional customizations - they were happy to help. 100% recommend!

Using app

Over 1 year

Total reviews

8

Average rating

4.5

5 / 5 Share

Feb. 26, 2025

Great app and great support. They helped me install it and customize the app with our needa. Definitely recommend.

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 25, 2025

Nice app and Thanks Kinjal to help to solve the issues for my sites. Very good!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2025

I really love how they helped me with all the custom things I needed, they are extremely fast responding, and we had a really nice job from their side, and the customers are happy with the shipping protection, they are willing to pay

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 11, 2025

Great app. Great customer support.

Using app

2 months

Total reviews

3

Average rating

5.0

All reviews

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