Simply Shipping Protection for Shopify

Simply Shipping Protection

Shipping Protection - Create a self-insured upsell

Rating

4.3

feedback

129

Reviews

chart

#803

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    6%
  • Less than a month
    24%
  • Less than a year
    51%
  • More than a year
    16%

Reviews Summary

The reviews for the Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include the ease of integration, quick customer service responses, and the app's ability to increase revenue and profitability for e-commerce stores. Users appreciate the seamless setup process, helpful support team, and the customization options available. On the other hand, negative feedback revolves around issues with support responsiveness, technical glitches, and difficulties in setting up the app to work properly with certain themes or features like ReCharge. Some users have expressed frustration with the lack of timely responses to their inquiries and unresolved issues.

Highlights

Positive aspects include ease of integration, quick customer service responses, and ability to increase revenue and profitability.
Negative feedback includes issues with support responsiveness, technical glitches, and difficulties in setting up the app with certain themes or features like ReCharge.
Users appreciate the seamless setup process, helpful support team, and customization options available.
Some users have expressed frustration with the lack of timely responses to their inquiries and unresolved issues.
Mixed reviews with both positive and negative feedback from users.

Rating Breakdown

  • 5
    91% (118 ratings)
  • 4
    3% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 6, 2024

Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"

Using app

10 months

Total reviews

5

Average rating

4.2

1 / 5 Share

March 1, 2024

I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.

Store

bkr

Using app

Over 2 years

Total reviews

4

Average rating

4.0

2 / 5 Share

Feb. 28, 2024

Been waiting for a response for 2 days now, the app is not working properly anymore.

Using app

Over 1 year

Total reviews

5

Average rating

3.6

5 / 5 Share

Feb. 23, 2024

Great app with good customer service!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team. We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.

Using app

17 days

Total reviews

1

Average rating

5.0

All reviews

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