Simply Shipping Protection
Shipping Protection - Create a self-insured upsell
Rating
4.0
feedback
135
chart
#1,901
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
22%
-
Less than a year
48%
-
More than a year
21%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality and the ease of integration into their online stores. The customer service and support team are highlighted in several reviews as being responsive and helpful, especially in resolving technical issues and customizing the app to fit specific needs. Users also mention that the app has helped increase revenue and profitability for their businesses. However, on the negative side, there are complaints about the app's support team being unresponsive, leading to frustration among users. Some users also mention issues with the app not working correctly, causing problems with order fulfillment and customer experience. Additionally, there are concerns about the app's pricing and difficulties in uninstalling it cleanly from the system, indicating potential issues with the app's coding practices.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 8, 2024
Integrating Simply Insurance with my Shopify store was a breeze. It took minimal time and effort to set up and customize.
Sept. 5, 2024
A very good app with a professional support team. It may occasionally have issues with other discount apps.
July 23, 2024
Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers. Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices. Would not recommend.
June 29, 2024
This crap is now showing for ad, can't get rid of it
Hi Beyioon, Thank you for your feedback. Based on our email communications, the issue you experienced was identified as a bug on your end and was resolved, unrelated to our app (screenshots attached for reference). We have continuously provided support and follow-up messages to assist you, but we received responses that did not address the issue. To ensure transparency and reassure you of our dedicated support, we want you to know that we are still here to help with any further assistance you may need. Thank you for your understanding. Regards, Lucent Innovation Team Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/EbJfH4FOZQpPvLVHrtZ8Gv4BSpWEs0-tbyhEceBuc62TPQ?e=mBKdJ9 Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/Edim1eR9TZhAjq4XI9bAtR8BDgrLK_Ma3Mt11Zz7vz7I8Q?e=iW0Rgo
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