Simply Shipping Protection
The reviews are overwhelmingly positive, with many merchants praising the app’s ease of setup, automatic integration, customization options, and ability to generate additional revenue or profit through shipping protection. A major strength repeatedly mentioned is the support team: reviewers describe the staff as fast, responsive, helpful, and willing to go above and beyond with setup, design tweaks, custom CSS, checkout/widget adjustments, and issue resolution. Several merchants also appreciate the control the app gives them over claims and pricing, especially compared with larger shipping protection providers. The negative feedback is concentrated around reliability and support consistency. A smaller but significant group of reviewers report serious issues such as checkout/cart breakage, code conflicts after theme updates or uninstalling, problems with claim pages or integrations, and support that is slow, unresponsive, or ineffective. A few reviews also mention pricing concerns, bugs with specific rules or integrations, and frustration when issues were not resolved quickly. Overall, the app is seen as valuable and effective when it works, but some merchants have experienced disruptive technical problems and uneven support.
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Great app, great people! Took us a while to get there but we got there in style :-)
After being dropped by a major shipping protection provider due to claim volume caused entirely by carrier failures — not anything on our end — we needed a replacement fast. Simply Shipping Protection stepped in seamlessly. The setup was straightforward, the support team was incredibly responsive, and they even implemented a custom workaround to get our widget pre-selected at checkout when Shopify's native settings wouldn't allow it. Varun went above and beyond to make sure everything worked exactly the way we needed it to. The free tier is generous and the pricing structure makes sense for a growing small business. We collect the protection fees, we handle our own claims, and nobody can pull the rug out from under us for being "unprofitable." That's the control we needed. Highly recommend for any indie brand that wants shipping protection without the drama.
Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this. To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor! Dont use this service.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our team has consistently provided support for your store, including custom code modifications and setup assistance based on your specific requirements. We have always communicated updates and recommendations in a timely manner and worked diligently to resolve any issues reported. As previously advised, when making theme changes or switching to a new theme, it is important to ensure that the app integration and custom setup are properly migrated and tested. In this case, our team was not informed of the theme changes in advance, which limited our ability to proactively verify the implementation and prevent potential issues. We understand your concerns and remain committed to helping you achieve a stable and reliable setup. Successful implementation requires collaboration from both sides, and we are always available to review, troubleshoot, and assist whenever needed. We value your business and would welcome the opportunity to work together to address any outstanding concerns.
Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.
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