Rating

4.8

feedback

126

Reviews

chart

#2,855

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    14%
  • Less than a month
    33%
  • Less than a year
    43%
  • More than a year
    6%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many highlighting the fantastic customer support provided by the team. Users appreciate the app's ease of use, customization options, and quick response times from the support team. The app is praised for its ability to help increase average order value and provide shipping protection for customers. However, there are a few negative reviews mentioning issues with installation, unresponsiveness from support, and difficulties with functionality, such as problems with checkout buttons and CSS conflicts with other apps.

Highlights

Fantastic customer support and quick communication
Ease of use and customization options
Positive impact on average order value and shipping protection
Issues with installation and unresponsiveness from support
Functionality problems like checkout button issues and CSS conflicts

Rating Breakdown

  • 5
    93% (117 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (5 ratings)

Reviews with Text

  • 99% (125)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 27, 2026

Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.

Store

RodeoH

Using app

Almost 3 years

Total reviews

7

Average rating

4.4

5 / 5 Share

Aug. 19, 2025

Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!

Using app

10 days

Total reviews

9

Average rating

5.0

5 / 5 Share

May 20, 2025

Excellent app. The team is also very supportive and quick with communication, which is very nice.

Using app

Over 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

May 13, 2025

Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2025

Gives Me Control and Truly Protects My Customers I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did. This app has been a game-changer. Now, I can protect my customers properly and keep the profits in-house rather than letting a third party take advantage. Customer service has also been top-notch. They were super helpful with setup, and communication has been smooth and responsive every step of the way. Highly recommend if you want to do right by your customers and your business!

Using app

About 2 months

Total reviews

2

Average rating

5.0

All reviews

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