SimplyCost ‑ Profit Analytics
Track your Shopify store profit and expenses
Rating
4.6
feedback
71
chart
#932
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
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Less than a day
1%
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Less than a month
6%
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Less than a year
76%
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More than a year
14%
Reviews Summary
The SimplyCost app has received mixed reviews from users. On the positive side, many users appreciate the functionality of the app for tracking profits, managing costings, and providing detailed reports. Users have highlighted the ease of use, helpful tips, and the ability to track profitability accurately. The customer service, in particular, has been praised for being professional, responsive, and effective in resolving issues. Additionally, users find the app to be reasonably priced and a valuable tool for making informed business decisions. On the negative side, some users have expressed concerns about the support responsiveness and transparency of SimplyCost. There have been instances where users faced challenges with billing, refunds, and lack of communication from the developer. The need for improvement in proactive support and timely responses to user queries has been highlighted. Despite these issues, the majority of users find SimplyCost to be a beneficial app for their ecommerce businesses, especially in terms of tracking profits and managing costs effectively.
Highlights
Review RSS Feed
All reviews
July 12, 2025
Good App Functionality, But Support Responsiveness and Transparency Need Major Improvement for Long-Term Users The SimplyCost app itself provided good functionality for profit tracking. However, my experience with their customer support was extremely frustrating and lacked transparency, especially considering my long-term loyalty. I had been using this app since May 9, 2017, until I uninstalled it on June 28, 2025. This means I was a loyal user for over 8 years. Despite uninstalling, I was subsequently charged $5.34 (Bill #387820903) for the period covering June 10 - July 10, 2025. A SimplyCost representative had previously promised me on June 14, 2025, that if uninstallation didn't coincide with the billing period, they would refund the final month. I contacted SimplyCost directly multiple times (July 7, July 10, and via the App Store 'Get support' form on July 11) to request this promised refund, providing all necessary details. Despite these attempts, I received absolutely no response from SimplyCost. The issue was only resolved after I escalated it to Shopify Support. Shopify had to intervene and directly contact SimplyCost on my behalf. Only after Shopify's intervention did I finally receive an email from SimplyCost confirming the refund had been processed (on July 12, 2025). This communication was brief and contained no apology for the prior unresponsiveness or the hassle. While the refund was eventually processed, the lack of proactive support and the complete silence from the developer until Shopify stepped in is concerning, particularly for a long-standing user like myself. Users should be aware that resolving billing issues might require escalation.
Aug. 13, 2024
Great app, one of our favs and something we have been using for years now! Much better way to manage costings for our business vs the standard shopify field.
Thank you very much for your support all these years!
Aug. 7, 2024
Simply Cost is amazing. It has built-in "catches" and helpful tips that have enabled us to utilize so many of its wonderful features that I do not have time to take tutorials for. I am a small business and a one-person show so the tips help me see SC's capabilities. I inherited a bad system from previous manager and Shopify and Simply Cost have helped us find simple solutions to complex problems and with this dynamic duo, I have been able to get all inventory discrepancies lower and lower every year for the last 5 years. Simply Cost is our go-to for monthly inventory reports and for tracking profits as well as looking at sales data for improving ordering process, etc. And lastly, but of great importance, the customer service I have received from Simply Cost (talking to you too, Sam!!!) has been beyond stellar! In one inquiry, they resolved an issue of a "ghost in the machine" that I had been dealing with for 4 years that Shopify help had been unable to resolve and Sam at Simply Cost was able to fix from their end. Professional, responsive, and gave me a detailed explanation of how the system works on their end so I could easily understand and know that it was not something I was doing. Amazing!! Highly recommend Simply Cost without hesitation!
Thank you very much for your in depth review and your support all these years!
Aug. 6, 2024
We have been using SimplyCost ‑ Profit Tracking for a number of years. We find it especially useful when we're doing our end of year inventory.
Thank you very much for your review! I am glad that you find it useful.
July 29, 2024
We have been using Simply Cost for 6 years now and still use it monthly for extensive reports that aren’t as accessible or comprehensive via Shopify. 10/10 recommend.
Thank you so much for your kind words! We wouldn’t be here without the support of customers like you. If you ever have any advise or need assistance, please don't hesitate to reach out.
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