Single: Music, Video & Fans
The reviews are overwhelmingly positive, with many merchants praising the app’s customer support, responsiveness, and willingness of the team to go above and beyond. Users repeatedly mention that the app is easy to set up and use, integrates well with Shopify, and is especially valuable for music-related workflows such as physical sales reporting, digital downloads, livestreaming, fan clubs, and NFT/token-gated offerings. Several reviewers also note that the team listens to feedback, fixes issues quickly, and continues to improve the product over time. The negative reviews focus on reliability, pricing, and feature limitations. Some users report bugs, syncing problems, incorrect video behavior, and occasional outages or support delays. Others feel the pricing is misleading or becomes expensive as usage grows, and a few mention limitations around livestreaming, video organization, translations, and changing subscription prices for end users. Overall, the app is seen as powerful and innovative, but some merchants experience frustration when technical issues or pricing complexity interfere with day-to-day use.
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Exceptional customer care and feedback from a great team.
Great application and even better team to work with! Always improving the product.
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Great application and wonderful partners to have for our business!
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I posted a review like this once before, but I deleted it to give them a second chance. Unfortunately, after a year of use, this app is a JOKE! It looks like it 's being tested in production. - First of all, the price. I have the SILVER plan. In theory, it's $49/month, but in practice, with 150 to 200 memberships, the bills fluctuate around $250-350 per month. - Live streaming is an absolute joke, you have to use a third-party app, and 7/10 times the live stream will disconnect. - Adding videos and organizing them into collections. Here, you only have hashtags at your disposal, which you have to add manually under each video. If you want to create, for example, a training week, it requires combining tags in a dozen or so files. - Translation: some things are translated automatically, some are not. There is no way to change this. - Subscription price for the users. This is the biggest downside of this platform; once the price is set, it cannot be changed. You can only use discount codes, but they only work for NEW users. There is no way to compensate old users. I am glad that I will soon be migrating to another platform, because apart from the high cost of service, this one also costs a lot of nerves.
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