Single: musicians & creators
The reviews for the Single app on Shopify are quite mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality, especially in terms of fan engagement, live streaming, and customer service. The support team behind Single is highly praised for being responsive, knowledgeable, and helpful. Users also highlight the app's ease of use and its ability to streamline digital sales and reporting processes. However, on the negative side, some users have experienced issues with bugs, pricing discrepancies, and syncing problems. There are concerns about the high cost of service and limitations in certain features like live streaming and video organization.
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I posted a review like this once before, but I deleted it to give them a second chance. Unfortunately, after a year of use, this app is a JOKE! It looks like it 's being tested in production. - First of all, the price. I have the SILVER plan. In theory, it's $49/month, but in practice, with 150 to 200 memberships, the bills fluctuate around $250-350 per month. - Live streaming is an absolute joke, you have to use a third-party app, and 7/10 times the live stream will disconnect. - Adding videos and organizing them into collections. Here, you only have hashtags at your disposal, which you have to add manually under each video. If you want to create, for example, a training week, it requires combining tags in a dozen or so files. - Translation: some things are translated automatically, some are not. There is no way to change this. - Subscription price for the users. This is the biggest downside of this platform; once the price is set, it cannot be changed. You can only use discount codes, but they only work for NEW users. There is no way to compensate old users. I am glad that I will soon be migrating to another platform, because apart from the high cost of service, this one also costs a lot of nerves.
Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!
Great idea but there are so many bugs which makes this app really hard to use. For example, when you make a post about a video chosen from your library, the correct video plays on the "video tab" but on the "post tab" it plays a totally different video. There are many more small bugs which makes it hard to use.
Thank you so much for taking the time to provide feedback on the app. We really appreciate it. We're sorry to hear you had trouble. Our support team sent you an email and would love to assist you. We looking forward to speaking.
THE BEST EXPERIENCE I'VE EVER HAD WITH A COMPANY IN MY PAST 20 YEARS AS AN INDEPENDENT ARTIST!!! Superior customer service & Grade A technology!!! - The Neighborhood Diamond
The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.
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