All reviews

Rating Breakdown

  • 5
    88% (77 ratings)
  • 4
    5% (4 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (5 ratings)
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5 / 5 Share

June 12, 2024

The Single App was everything we needed to launch our live stream experience. Elijah and Tommy were incredibly attentive and responsive throughout the whole process, answering all questions and needs as they arose. The integration with Shopify made the setup/backend simple with no red tape or underlying costs, while allowing us to utilize our current e-commerce platform to sell tickets for our artist's stream. We are already planning our next stream, with our 'Go To', Single!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2024

Great app, first and foremost. Helps with reporting, getting content directly to the fans, offering a subscription platform for bands without the need for Patreon (direct to consumer) and more. Really can't speak more highly about it. Also, the team running the show (esp. Joe & Sam) are absolute legends and deserve raises for the hard work and overtime they put into my projects for bands such as Oceano, Of Virtue, Hatriot and more!

Store

Oceano

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 28, 2024

I am thrilled with the Single app, especially the customer support, which is important. The app is excellent, but as with every solution, some small things could be improved. But the Single-team are fast to reply. Not only fast, they fix things and help you out when it is needed. They listen to suggestions and actually do something about it. The Single app has been working very well for me since the release of my video rental platform. I recommend them highly!

Store

webHunt

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2024

If you're looking for a well-designed interface, smart features and killer customer support for your Shopify-powered fan club, look no further! Looking forward to working on more projects with the Single team!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2023

Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!

Store

Oxreen

Using app

Almost 2 years

Total reviews

10

Average rating

2.6

5 / 5 Share

Nov. 6, 2023

I Love Single.... Joe Pillatsch is the best. He assisted me with getting my music placed in my store... I wish I could send him a bonus. The support and patience is outstanding when you are working with clients that do not know their way around technical issues... I cannot thank you enough Joe.... I send you Love, Light, Peace and Happiness always on your journey....

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 4, 2023

Amazing customer service/support! I've now used Single on over 20 Shopify stores and have had nothing but good experiences while using their digital reporting, physical reporting and fan club features! 10/10!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2023

Single app has been a great partner for Cactus Jack / Travis Scott for many years. Their seamless Shopify integration works great, and custom admin interface is super intuitive. We really value their ability to navigate the music reporting landscape, and their team is always available to help. Highly recommend for any musician or creator.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes. EDIT 9/12/23 - 5 STARS Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU

Using app

About 1 month

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for the review and feedback. We really appreciate you noting how our app is differentiated from others like it. Single’s video tools are compatible with iOS devices. We have several stores using our video products with full iOS functionality. When we looked into your situation, our team determined the issue was a conflict within your specific theme. This occasionally happens so we reached out to your theme's development team to try and partner with them to resolve, but unfortunately they declined. While we do our best to make our tools compatible with most themes, there are instances where it’s not always possible. Our team is happy to continue to advise you on how to adjust your theme to get the most out of Single. Thank you!

5 / 5 Share

Sept. 6, 2023

easy to use for Physical reporting, super fast responses and great customer service all around!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

Single straight up came through to deploy my first NFT collection! They did something that had neva been done before for me to get my collection to my fans on Shopify. They communicate well and have great energy!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2023

This app is wonderful. It helped us scale our memberships and easily coordinate them with both our digital and physical products. And customer service was extraordinarily attentive (even on weekends). Highly recommend this app.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2023

Single App is easy to use and provides timely reporting to both the user (us) and reporting agencies. More importantly, their customer service is always very responsive and helpful!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 13, 2023

This app's support team is killer! They are quick and super knowledgeable. Not to mention, their Help Center database is fantastic. It's thorough, but still easy to navigate and read through. This app can do way more than you think it can! It has been an integral piece in countless projects for our clients. It's our go-to for SoundScan reporting of course, but we've also had great success using their digital delivery and livestream features.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2023

Single has been able to help us grow the company in the original vision in which it was created. We are developing music as well as film production, and the ability to host, maximize, and control all our content through the Single application has been an incredible benefit to our company and the music studio. Being able to utilize the NFTs and tokengate features has sent our creativity through the roof with anticipation of future projects to come and how we can connect and create a unique experience for every project.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

The staff at Single were extremely helpful in making sure we had everything set up correctly for our recent album release. They went above and beyond, even when our request were last minute and complicated. The app itself was extremely easy to setup and navigate, which made it effortless to ensure all of our sales were reported correctly. We will definitely be using Single for future releases and initiatives.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2023

Single Music is outstanding and I am so thoroughly happy to be using them in our store. These guys know their stuff I cannot more strongly recommend them.

Using app

Over 3 years

Total reviews

2

Average rating

3.0

5 / 5 Share

June 5, 2023

Great to report all of our physical purchases- vinyl and cds. would def recommend! They are super helpful and the customer support is amazing. Very easy to use their dashboard!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2023

Updating my review. I learned that I had an issue with my router which was blocking their key domains and appeared to be an outage. I appreciate Single's responsiveness over on their Discord and via email. ____ Worked great and was easy to setup. However, the App is not loading now, and their Discord support group is unresponsive. Hope they get the issues resolved.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words about the app! So sorry we weren't able to connect over discord. The best place to get in touch with our support team is [email protected]. We'd love to touch base there and resolve any issues you may be having. Thanks!

5 / 5 Share

March 15, 2023

Elijah was a pleasure to work with. When we had questions, he was responsive and extremely proactive about helping us out. Thank you. Thank you. Thank you!!!

Using app

About 1 year

Total reviews

2

Average rating

5.0