Single: Music, Video & Fans
All reviews
Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!
THE BEST EXPERIENCE I'VE EVER HAD WITH A COMPANY IN MY PAST 20 YEARS AS AN INDEPENDENT ARTIST!!! Superior customer service & Grade A technology!!! - The Neighborhood Diamond
Super easy to integrate & use. Took less brainpower from me than honestly any other app on shopify as long as you know your UPC!
The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.
The Single App was everything we needed to launch our live stream experience. Elijah and Tommy were incredibly attentive and responsive throughout the whole process, answering all questions and needs as they arose. The integration with Shopify made the setup/backend simple with no red tape or underlying costs, while allowing us to utilize our current e-commerce platform to sell tickets for our artist's stream. We are already planning our next stream, with our 'Go To', Single!
I am thrilled with the Single app, especially the customer support, which is important. The app is excellent, but as with every solution, some small things could be improved. But the Single-team are fast to reply. Not only fast, they fix things and help you out when it is needed. They listen to suggestions and actually do something about it. The Single app has been working very well for me since the release of my video rental platform. I recommend them highly!
If you're looking for a well-designed interface, smart features and killer customer support for your Shopify-powered fan club, look no further! Looking forward to working on more projects with the Single team!
Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!
I Love Single.... Joe Pillatsch is the best. He assisted me with getting my music placed in my store... I wish I could send him a bonus. The support and patience is outstanding when you are working with clients that do not know their way around technical issues... I cannot thank you enough Joe.... I send you Love, Light, Peace and Happiness always on your journey....
Amazing customer service/support! I've now used Single on over 20 Shopify stores and have had nothing but good experiences while using their digital reporting, physical reporting and fan club features! 10/10!
Single app has been a great partner for Cactus Jack / Travis Scott for many years. Their seamless Shopify integration works great, and custom admin interface is super intuitive. We really value their ability to navigate the music reporting landscape, and their team is always available to help. Highly recommend for any musician or creator.
Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes. EDIT 9/12/23 - 5 STARS Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU
Thank you for the review and feedback. We really appreciate you noting how our app is differentiated from others like it. Single’s video tools are compatible with iOS devices. We have several stores using our video products with full iOS functionality. When we looked into your situation, our team determined the issue was a conflict within your specific theme. This occasionally happens so we reached out to your theme's development team to try and partner with them to resolve, but unfortunately they declined. While we do our best to make our tools compatible with most themes, there are instances where it’s not always possible. Our team is happy to continue to advise you on how to adjust your theme to get the most out of Single. Thank you!
easy to use for Physical reporting, super fast responses and great customer service all around!
Single straight up came through to deploy my first NFT collection! They did something that had neva been done before for me to get my collection to my fans on Shopify. They communicate well and have great energy!
This app is wonderful. It helped us scale our memberships and easily coordinate them with both our digital and physical products. And customer service was extraordinarily attentive (even on weekends). Highly recommend this app.
Single App is easy to use and provides timely reporting to both the user (us) and reporting agencies. More importantly, their customer service is always very responsive and helpful!
This app's support team is killer! They are quick and super knowledgeable. Not to mention, their Help Center database is fantastic. It's thorough, but still easy to navigate and read through. This app can do way more than you think it can! It has been an integral piece in countless projects for our clients. It's our go-to for SoundScan reporting of course, but we've also had great success using their digital delivery and livestream features.
My team uses this app across all our clients' stores and we have been using it for years. The support is always quick, thorough, and well informed. Although reporting to SoundScan was the foundation of this app, this company consistently goes above and beyond to build features that fit my clients' ideas/goals. We've sold countless digital downloads through Single and those all work without any issue. We also worked alongside them to pull off a huge livestream event last year that had a lot of complexities within it, but all orders flowed seamlessly and the app functioned smoothly as ever! That was a big success and I'm so glad we had Single on our side to help make it a reality. Highly recommend this app and the team that runs it!
Single has been able to help us grow the company in the original vision in which it was created. We are developing music as well as film production, and the ability to host, maximize, and control all our content through the Single application has been an incredible benefit to our company and the music studio. Being able to utilize the NFTs and tokengate features has sent our creativity through the roof with anticipation of future projects to come and how we can connect and create a unique experience for every project.
The staff at Single were extremely helpful in making sure we had everything set up correctly for our recent album release. They went above and beyond, even when our request were last minute and complicated. The app itself was extremely easy to setup and navigate, which made it effortless to ensure all of our sales were reported correctly. We will definitely be using Single for future releases and initiatives.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.